CHRISTOPHER M. GLADNEY
Woodstock,MD
Summary
Attentive political savvy leader adept in security, training, customer service, technology, education, combat, retail, performance management, and conflict management. Strategic visionary that communicates, interacts, and operates effectively and efficiently using best practices and tactics in dynamic situations to mitigate risks and promptly respond to emergencies.
Overview
22
22
years of professional experience
Work History
Security Officer
Wolf Professional Security
Baltimore, MD
06.2023 - Current
- Monitored surveillance cameras and responded to suspicious activity.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Assisted in the development and implementation of security policies and procedures.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Security Guard
ISSAC Action/DMAC security services
Owings Mills, MD
08.2017 - 06.2021
- Upon entry on duty, ensures security of facility by thoroughly patrolling premises to detect suspicious activity, perils, and prevent potential damage or destruction of property, and intrusion
- Courteously welcomes visitors, and assists elderly and disabled individuals with entering and exiting the building and navigation while inside facility
- Serves as primary point of contact for visitors, identifies purpose of visit, and activates and operates dual operation elevator key switch to escort visitors’ to desired floor and suite for business purposes
- Studies body language and speech pattern of every guest to anticipate any potential irregular activity and determine intentions
- Serves as reference point for identification verifications for staff and visitors prior to gaining access to designated points
- Monitors surveillance equipment for quizzical characters and activity
- Communicates significant updates to supervisor and other security guard using remote radio and cell phone
- Notifies all personnel about building updates and alerts employees about critical dangers in times of a crisis
- Inspects and adjusts security systems, and ensures all equipment and machinery is suitably cleaned, operational, and up to date
- Rotates between Towers 1 and 2 as assigned to safeguard commodities
- Remains knowledgeable of all building entrances and exits in case of emergencies and carefully observes all individuals that enter and exit the building
- Profoundly assesses environment, investigates abnormal surroundings, and appropriately applies force and defense tactics when required
- Submits detailed daily report to supervisor to include all normal functions and actions and any aberrations
- Pinpoints suspicious activity and eminent danger occurring, and follows mandatory protocols by alerting supervisor and local authorities while also determining next best course of action to perform while awaiting backup
- Applies first-rate conflict management skills when encountering quandaries and dilemmas
- Checks facility amenities and contacts facility manager when amenities and equipment are out of service and require maintenance
- Checks building elevators by conducting proper basic testing to ensure functionality and stability
- Follows appropriate protocols for elevator malfunctions by first determining whether elevators are vacant or occupied and if any medical emergencies are occurring then contacts primary point of contact to resolve issues and lastly the police department if first responder is unable to fix elevator issues
- Retains visual of building floor plans and patrols all floors within buildings to include mail room, various business suites, and renovated floors while taking special precautions as instructed for specific floors
- Informs visitors about quarantine protocol for specialized floor and business suite to include specific details regarding hours of operation, restricted access to only mail couriers and staff, and duration of lockdown hours
- Physically mans primary post and secondary post remotely by observing security cameras from assigned area when other guards need to leave post
- Examines security footage to search for overlooked details from past anomalous situations when necessary and for best practices moving forward
- Performs full inspection at post during start of shift to ensure radios and command center television (CCTV) cameras are operative, sign-in book is in proper place, and master keys and all other equipment is accounted for
- Follows appropriate chain of command protocols when master keys are missing by contacting points of contact in order from maintenance to property manager to lastly the tech dependent on which point of contact can locate original keys or provide spare keys
- Follows dispatch protocols during times of crisis and reports all details from beginning to end on security incident report after occurrence
- Trains onboarding guards on protocols and processes enable to fulfill position duties and conducts building tours to include meet and greets with all staff to get new worker acclimated to new work environment
Lead Security Guard
ALLIED BARTON
Owings Mills, MD
08.2014 - 05.2017
- Pleasantly greeted visitors, checked identification, ensured visitors signed in, and directed visitors to proper destination points
- Patrolled premises at start of night shift and guarded and protected property from threats such as predators, protesters, addicts, maniacs, renegades, arsonists, and other groups
- Oversaw team of security guards through constant communication, quality checks for safety, and by monitoring desk web camera’s and surveillance camera’s
- Acted as liaison between staff and area managers to have badges corrected when individuals experienced trouble with card readers at turnstiles and access points
- Carefully monitored widely crowded basement of facility for hazards
- Conducted walkthroughs of each floor consistently for safety purposes
- Attended mandatory monthly meetings to share updates, and ideas for process improvements and joined optional meetings for informational purposes
- Attentively monitored a total of 24 cameras daily for unusual activity and remained aware of surrounding in case immediate action was required
- Utilized LANDESK software for various security related purposes
- During emergencies, remained calm, and followed appropriate protocols dependent on situation which primarily involved calling 911 and following 911 Dispatcher’s precise instructions
- Assisted manager with scheduling functions by assigning employees to areas of expertise and arranging hours best suited for position and employee’s lifestyle
Game Advisor
game stop
Randallstown, MD
05.2007 - 02.2012
- Assisted manager in opening store by setting up displays, arraying products, and ensuring cash register and scanning equipment was operational
- Welcomed customers and strategically informed customers about latest promotions and sales
- Operated register and handled cash and credit card transactions
- Closed sales, provided receipts, and bagged purchased items
- Informed customers about return and exchange policy prior to customer departure from store
- Applied unique sales techniques to surpass weekly quota
- Used label maker, created price tags, and placed price tags on games and game systems
- Used systematic process of color-coding price tags based on new, used, holiday, and refurbished categories
- Answered customer inquiries verbally in-person, telephonically, and via email
- Upon request provided exchanges and returns for customers that remained within policy deadline
- Followed policies and procedures and diligently handled unsatisfied customers and hostile situations primarily when dealing with trade in process
- Viewed and followed plan-o-gram and arranged and placed games and systems in designated areas
- Sent outdated products back to warehouse to be checked, processed, and disseminated to stores to be sold as refurbished products
- Helped manager closed store by sorting and placing misplaced items in correct sections, performing cashier balance process for accuracy, and cleaning store
Custodian (Work Study Program)
NEWTOWN ELEMENTARY SCHOOL
Owing Mills, MD
08.2003 - 06.2004
- Greeted all visitors into facility to include parents, children, teachers, principals, counselors, and other staff
- Cleaned floors, tables, machines, equipment, and various areas of building and conducted waste management duties
- Assisted student body by answering questions, and assisting with challenging needs
- Reported to assigned cafeteria area and fulfilled staff and student body requirements
- Viewed weekly lunch calendar and ensured students remained aware of all food items entitled to and ingredients to prevent potential allergic reactions
- Reminded students of significant school policies when appropriate for avoidance of liabilities
- Complied with mandatory school protocols and guidelines
- In conclusion of lunch session, folded tables, removed chairs from floor area and stacked chairs, and touched base with teachers and cafeteria staff to confirm duty area assignments completion
Education
General Education -
Community College of Baltimore County
High School Diploma -
Randallstown High School
Skills
- Attention to Detail
- Conflict Management
- Performance Management
- Training and Development
- Force and Defense Tactics
- Interpersonal Skills
- Integrity
- Judgment
- Reporting
- Adaptability
- Surveillance
- Patrolling
- Emotional Control
- Analytic
- Research
Trainings Certifications Technology
Microsoft Office 365: Word & Excel, LANDESK, Force and Defense Tactics Training, 2017, Ethic Training, 2014, Security Guard Training Certificate, 2013, CPR, 2017, First Aid, 2017, AED, 2017, CSX Safe Certification, 2017, Single Step Security Certification (CPO) – IFPO, 2013
Timeline
Security Officer
Wolf Professional Security
06.2023 - Current
Security Guard
ISSAC Action/DMAC security services
08.2017 - 06.2021
Lead Security Guard
ALLIED BARTON
08.2014 - 05.2017
Game Advisor
game stop
05.2007 - 02.2012
Custodian (Work Study Program)
NEWTOWN ELEMENTARY SCHOOL
08.2003 - 06.2004
General Education -
Community College of Baltimore County
High School Diploma -
Randallstown High School