Marcus Smith Sr.
Hammond,LA
Summary
Detail-oriented Data Entry professional with expertise in service delivery and a strong track record of multitasking. Recognized for fostering professional relationships that enhance profitability and drive business outcomes. Committed to delivering exceptional customer satisfaction through quality service and dedicated support, leveraging proficiency in customer service best practices.
Overview
8
8
years of professional experience
Work History
Security Officer
Fess Security Services
Metarie, LA
06.2023 - Current
- Monitored security cameras to identify and respond to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
Direct Service Worker
Dream Team of Louisiana
Hammond, LA
03.2020 - 06.2023
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Maintained knowledge of current policies related to client rights and confidentiality laws.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Supported individuals in developing independent living skills and daily activities of living.
- Improved patient outlook and daily living through compassionate care.
- Cultivated relationships with residents to support happiness and emotional well-being.
Customer Service Representative
Cox Communications
Hammond, LA
07.2017 - 02.2020
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed and maintained comprehensive knowledge of Cox products and services to provide effective technical support to customers.
- Provided technical support and troubleshooting assistance to customers, ensuring high satisfaction.
Education
High School Diploma -
Hammond High School
Robert, LA05-2006
Skills
- Customer support
- Customer Satisfaction
- Troubleshooting
- Problem solving
- Communication skills
- Superior attention to detail, multitasking
- Email support
- Live chat support
- Phone support
- Customer retention
- Conflict resolution
- Time management
- Team player
- Attention to detail
- Adaptability
- Positive attitude
- Zendesk proficiency
- Adaptable and flexible
- Inbound and outbound calling
- Data entry
- Sales expertise
Timeline
Security Officer
Fess Security Services
06.2023 - Current
Direct Service Worker
Dream Team of Louisiana
03.2020 - 06.2023
Customer Service Representative
Cox Communications
07.2017 - 02.2020
High School Diploma -
Hammond High School
Similar Profiles
VIVIAN SANTILLANESVIVIAN SANTILLANES
Security Site Manager at Weiser Security Services / Securitas Security Services - Coupang Global LLCSecurity Site Manager at Weiser Security Services / Securitas Security Services - Coupang Global LLC
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Hussnain AliHussnain Ali
Security Officer at Lingwood Security Services & HK9 Security ServicesSecurity Officer at Lingwood Security Services & HK9 Security Services
Tyriona WashingtonTyriona Washington
1099 Independent Contractor at PACE Runners1099 Independent Contractor at PACE Runners
Matthew SmithMatthew Smith
Police Officer at SELU Police DepartmentPolice Officer at SELU Police Department