Mariah Blue Gilliam
Philadelphia,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere. Dynamic and dedicated professional with a strong background in security and customer service, Security Services. Skilled in report writing and incident reporting, I excel in complaint handling and team collaboration, ensuring client satisfaction and safety. Proven ability to enhance guest experiences through attentive service and effective communication
Overview
3
3
years of professional experience
Work History
Security Officer
Allied Universal Security Services
01.2023 - 04.2023
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Wrote detailed reports of all security breaches and investigations.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Examined doors, windows and gates to verify security.
- Monitored CCTV cameras and alarm systems for security breaches.
Host
Xfinity Live
01.2022 - 06.2022
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Customer Service Associate
Wawa
11.2019 - 11.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Abraham Lincoln
Philadelphia, PA05.2019
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Complaint handling
- Customer service
- Customer support
- Team collaboration
- Professional appearance
- Server support
- Telephone reception
- Guest relations
- Reservations
- Table assignment coordination
- Reservation coordination
- Seating arrangements
- Reservations management
- Customer engagement
- Food running
- Table bussing
- Guest seating
Timeline
Security Officer
Allied Universal Security Services
01.2023 - 04.2023
Host
Xfinity Live
01.2022 - 06.2022
Customer Service Associate
Wawa
11.2019 - 11.2020
High School Diploma -
Abraham Lincoln