Christopher Goodman II
Oakland,TN
Summary
Customer-focused operations professional with experience in transaction processing, customer relationship management, sales support, and problem resolution. Proven ability to process high volumes of transactions accurately, identify customer needs, recommend appropriate products and services, and deliver personalized solutions in fast-paced environments. Recognized for professionalism, attention to detail, effective communication, and building trusted customer relationships. Eager to apply a strong customer service and operational foundation to a Relationship Banker role.
Overview
8
8
years of professional experience
Work History
Assistant Manager - Golf Operations
Lakeland Golf Club
Lakeland, TN
06.2023 - Current
- Serve as a primary point of contact for guests, delivering personalized customer service and addressing questions and concerns in a professional manner.
- Identify customer needs and recommend appropriate products and services to provide personalized solutions and enhance the overall customer experience.
- Process hundreds of customer transactions weekly using POS systems, maintaining accuracy and attention to detail in financial handling.
- Coordinate daily operations, including employee scheduling, merchandise support, and customer service activities, to maintain an organized and efficient environment.
- Build and maintain trusted customer relationships through consistent service, effective communication, and responsiveness to customer needs.
Client Services Intern
LIFT Sports Management
Memphis, TN
04.2022 - 09.2022
- Supported client services, administrative operations, and relationship management for a full-service athlete representation and brand management agency.
- Managed multiple client schedules and coordinated with leadership to support efficient daily operations.
- Communicated effectively with clients, leadership, and team members while adapting to different personalities and needs.
- Supported organizational processes while maintaining compliance with NCAA and high school eligibility rules and regulations.
Head Undergraduate Manager - Men's Basketball
University of Memphis Athletics
Memphis, TN
07.2018 - 02.2022
- Collaborated with assistant coaches and support staff to coordinate daily team operations and execute strategic plans.
- Assisted with recruiting activities by creating content and coordinating travel plans and execution.
- Worked with support staff to monitor academic and athletic benchmarks while maintaining accurate information.
- Assisted in planning and executing travel-day and game-day operations in a fast-paced environment.
Education
High School Diploma -
Arlington High School
Arlington, TN05-2018
Completed Coursework Towards - Sport And Leisure Management
University of Memphis
Memphis, TNSkills
- Customer Service & Relationship Building
- Product & Service Recommendations
- Transaction Processing
- Sales & Referral Support
- Problem Solving & Resolution
- Operational Support
- Attention to Detail & Accuracy
- Microsoft Office
- Digital Collaboration Tools
- Staff Management
Timeline
Assistant Manager - Golf Operations
Lakeland Golf Club
06.2023 - Current
Client Services Intern
LIFT Sports Management
04.2022 - 09.2022
Head Undergraduate Manager - Men's Basketball
University of Memphis Athletics
07.2018 - 02.2022
High School Diploma -
Arlington High School
Completed Coursework Towards - Sport And Leisure Management
University of Memphis