Christopher Greer
Payson,AZ
Summary
Strong automotive background with 26 years of experience in multiple roles such as line technician to shop owner and lead technician.
I feel this would be a good background for any mechanical diagnostic career.
Overview
15
15
years of professional experience
Work History
Lead Technician
Big O Tires & Service Center
11.2017 - Current
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Enhanced system reliability with thorough troubleshooting and root cause analysis of technical issues.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Managed projects from conception to completion, ensuring on-time delivery while staying within budget constraints.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Evaluated new technologies for potential implementation in existing systems, improving overall performance.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Organized work to meet demanding production goals.
- Applied critical thinking and research to address complex issues.
Owner
Self Employed
10.2009 - 11.2017
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Education
Associate Of Applied Science - Automotive Service Technology
Eastern Arizona College
Thatcher, AZ05.1998
Skills
- Testing and Repair
- System Maintenance
- System Testing
- Mechanical Troubleshooting
- Preventive Maintenance
- Vendor Relations
- Electrical Systems
- Time Management
- Root Cause Analysis
- Team Leadership
- Technical Troubleshooting
- Quality Control
- Equipment Repair
- Equipment Maintenance
Timeline
Lead Technician
Big O Tires & Service Center
11.2017 - Current
Owner
Self Employed
10.2009 - 11.2017
Associate Of Applied Science - Automotive Service Technology
Eastern Arizona College