Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Griffin

Fargo,ND

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

State Manager

Olameter
04.2021 - 02.2024
  • Managed over 30 employees statewide, met daily with local contractors to ensure site safety requirements were met, and effectively improved company production.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Coordinated staff development plans to build empowered, confident and knowledgeable team.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote satisfaction.
  • Conducted regular performance reviews, identifying strengths and areas for improvement in staff performance.

Operations Coordinator

Top Level Detailing LLC
01.2019 - 03.2021
  • Managed 10 different crews, routed them daily, ensured proper company procedures were being met, and effectively drove company GP % up by more than 40%.
  • Boosted productivity by establishing effective communication channels between departments.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Mediated contracts with outside providers to bolster customer service and reduce costs.
  • Compiled training materials for new employees and tracked skill development.

Utility Locate Technician

Vannguard Utility Partners
04.2018 - 11.2018
  • Reduced damage claims by consistently adhering to industry best practices when performing locates and marking utilities.
  • Enhanced safety measures by diligently marking utility lines to prevent accidents during excavation projects.
  • Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
  • Improved service quality by accurately locating underground utilities using specialized equipment.
  • Conducted thorough site investigations to gather necessary data for accurate utility mapping and recordkeeping.

Installation Technician

Brown & Saenger
09.2016 - 04.2018
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Worked with diverse types of weather and ground conditions.
  • Evaluated equipment to determine if it needed to be repaired or replaced.
  • Contributed to company growth by identifying potential upselling opportunities during site visits, generating additional revenue streams.
  • Coordinated with logistics teams to ensure timely delivery of required materials for successful project completion.

Commercial Roofer

Tecta America
03.2011 - 07.2016
  • Increased project efficiency by implementing effective roofing materials and techniques.
  • Enhanced team collaboration for timely project completion through clear communication and task delegation.
  • Performed thorough inspections to identify potential issues, ensuring long-lasting roof installations.
  • Improved customer satisfaction by promptly addressing concerns and providing tailored solutions.
  • Collaborated with architects and contractors to develop optimal commercial roofing designs.
  • Ensured adherence to safety regulations, maintaining a secure work environment for all team members.

Education

Undergraduate - Exercise Science

North Dakota State University
Fargo, ND

High School Diploma -

Fargo South High School
Fargo, ND
05.2008

Skills

  • Budget Administration
  • Process Improvement
  • MS Office
  • Customer Relationship Management
  • Policy Development
  • Scheduling and Coordinating
  • Schedule oversight
  • Team Development
  • Project Planning
  • Staff Development
  • Shift Scheduling
  • Managing Operations and Efficiency
  • Relationship Management
  • Customer Service
  • Negotiation and Conflict Resolution
  • Onboarding and Orientation
  • Schedule Management
  • Staff Management
  • Staff Training
  • Team Leadership
  • Performance Improvement
  • Computer Skills
  • Performance Tracking and Evaluation
  • Teamwork and Collaboration

Timeline

State Manager

Olameter
04.2021 - 02.2024

Operations Coordinator

Top Level Detailing LLC
01.2019 - 03.2021

Utility Locate Technician

Vannguard Utility Partners
04.2018 - 11.2018

Installation Technician

Brown & Saenger
09.2016 - 04.2018

Commercial Roofer

Tecta America
03.2011 - 07.2016

Undergraduate - Exercise Science

North Dakota State University

High School Diploma -

Fargo South High School

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Christopher Griffin