Christopher Grimm
Milton
Summary
Proven track record in enhancing customer satisfaction and reducing equipment downtime at Cummins Allison / CPI, showcasing strong diagnostics ability and a commitment to service excellence. Mentored employees, improving team performance, and demonstrated exceptional analytical skills and detail orientation. Achieved significant results in fast-paced environments, excelling in both technical and supervisory capacities.
Overview
9
9
years of professional experience
Work History
Service Technician II
Cummins Allison / CPI
09.2021 - Current
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Trained end users on equipment features and functionality.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Main Banker / Host / Dealer
Pensacola Greyhound Track & Poker Room
03.2018 - 09.2021
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored and developed new employees with positive and encouraging techniques to maximize performance and team contributions.
- As Banker: Verified, handled and logged both large and small scale transactions on a daily basis in a timely manner.
- As Banker: Assisted accounting department in tracking down and correcting errors.
- As Host: Facilitated communication between entry level employees and management.
- As Host: Helped guests find desired games, handled guest transactions, and aided guests with additional needs.
- As Host: Managed a room with up to 100 guests at a time appropriately, while maintaining guests expectations.
- As Dealer: Educated guests on games new to them.
- As Dealer: Rapidly and accurately assessed multiple scenarios to determine guests wins and losses.
Correctional Officer
Santa Rosa Correctional Institution
11.2015 - 05.2016
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Routinely counted inmates and in response to potential security breaches.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Searched building and grounds, living quarters and work areas for contraband.
Education
No Degree - Liberal Arts And General Studies
Pensacola State College
Pensacola, FLHigh School Diploma -
Milton High School
Milton, FL05.2011
Skills
- Diagnostics Ability
- Work Documentation
- Preventive Maintenance
- Detail-oriented
- Training & Development
- Computer skills
- Supervision
- Work with Minimal Supervision
Timeline
Service Technician II
Cummins Allison / CPI
09.2021 - Current
Main Banker / Host / Dealer
Pensacola Greyhound Track & Poker Room
03.2018 - 09.2021
Correctional Officer
Santa Rosa Correctional Institution
11.2015 - 05.2016
No Degree - Liberal Arts And General Studies
Pensacola State College
High School Diploma -
Milton High School
Similar Profiles
Michael PenyakMichael Penyak
Service Technician at Cummins Allison CPIService Technician at Cummins Allison CPI
Roy BakerRoy Baker
Branch Manager at Cummins AllisonBranch Manager at Cummins Allison
Cory CummerCory Cummer
Field Service Technician II at Cummins Allison / Crane Payment InnovationsField Service Technician II at Cummins Allison / Crane Payment Innovations