Diego Fontanez
New Caney,TX
Summary
Results-driven technical professional with a background in renewable energy and a growing focus on IT systems, cybersecurity, and network infrastructure. Proven ability to manage complex technical projects from concept through execution, with strong skills in systems analysis, documentation, troubleshooting, and quality control. Experienced in hardware integration, data validation, and supporting network-connected devices, including IoT environments. Seeking to leverage my transferable skills in a cybersecurity or systems analyst role that values precision, problem-solving, and continuous improvement.
Overview
10
10
years of professional experience
2
2
Project Management
4
4
Data Validation & Quality Control
3
3
years of post-secondary education
Work History
Service Technician II
Freedom Forever
Texas, TX
01.2024 - Current
- Diagnosed and resolved complex electrical and networking issues in field
installations, aligning with core skills in system troubleshooting, incident response, and hardware support - Performed detailed pre-inspections and quality control assessments to ensure all systems met or exceeded operational and safety standards
- Specializing in the installation, configuration, and support of monitoring and
network devices, including Cat5 cabling, Zigbee devices, routers, range extenders,
SolarEdge inverters, Enphase systems, and Tesla energy systems — showcasing practical experience with IoT, network infrastructure, and hardware integration - Applied cross-functional knowledge of electrical systems, low-voltage networking, and real-time monitoring technologies in a field service environment
- Remained current with evolving technologies, showing an aptitude for learning and adapting to new platforms, tools, and systems
Installation Support Specialist
Semper Solaris
Remote, Texas
01.2022 - 07.2023
- Provided input to team lead regarding areas for process and procedural improvement.
- Developed cost estimates and project specifications for proposals.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Reviewed technical drawings developed by CAD technicians and drafters.
- Implemented new strategies to reduce costs and improve efficiency of engineering team.
PV Designer
Kuubix Global
Remote, Texas
01.2021 - 01.2022
- Company Overview: Remote/Texas
- Exhibit independent judgment and a comprehensive understanding of solar construction, including both structural and electrical components
- Modeling 7 to 10 solar layouts a day in Aurora and Brightpath, and analyzing production based on shading elements such as trees
- Remote/Texas
Service Technician
Freedom Forever
Houston, Texas
01.2019 - 01.2021
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Replaced faulty components on computer systems and performed preventive maintenance to ensure smooth operations.
Information Technology Specialist
CSAT Solutions LP
Houston, TX
04.2016 - 12.2018
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Resolved escalated issues by serving as asubject matter expert on wide-ranging issues.
- Performed daily system monitoring, verifying the integrity and availability of hardware, server resources, systems, and key processes.
- Used ticketing systems to manage and process support actions and requests.
Education
BBA - Management Information Systems
University of Houston-Downtown
Houston, TX 11.2025 - Current
Associate of Science - Computer Science
Lonestar Kingwood College
Kinwood, TX 01.2021 - 05.2023
Skills
- Hardware Integration & Diagnostics
- Systems Design & Documentation
- Software updates
- Data collection
- Project management
- Problem-solving skills
Accomplishments
- National Defense Service Medal (NDSM), United States Army, 01/15
- Global War on Terrorism Service Medal (GWOTSM), United States Army, 01/15
Professionaloverview
I am highly motivated and eager to take on new challenges and develop the skills necessary to successfully complete any assigned project. I have experience managing various situations in different environments. My background includes mechanical and computer skills, and I am adept at working with my hands. Additionally, I have leadership experience and have proudly served in the United States Army.
Timeline
BBA - Management Information Systems
University of Houston-Downtown
11.2025 - Current
Service Technician II
Freedom Forever
01.2024 - Current
Installation Support Specialist
Semper Solaris
01.2022 - 07.2023
Associate of Science - Computer Science
Lonestar Kingwood College
01.2021 - 05.2023
PV Designer
Kuubix Global
01.2021 - 01.2022
Service Technician
Freedom Forever
01.2019 - 01.2021
Information Technology Specialist
CSAT Solutions LP
04.2016 - 12.2018