Christopher Hall
Stone Mountain,GA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
8
8
years of professional experience
Work History
Store Manager
Cricket Wireless
08.2021 - Current
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Store Manager
T-Mobile
03.2018 - 08.2021
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
Store Manager
GameStop
01.2016 - 03.2018
- Assist the Regional Leader with daily operational tasks, training, & Associate Onboarding
- Loss Prevention tactics, creating external relationships to excel & boost sales
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Education
Diploma - Business Administration
South Atlanta High School
Atlanta, GA01.2008
Skills
- Customer Service & Associate Onboarding
- Logistics Insight & Operations of Business
- Visual Merchandising
- Bi-Lingual Communication & Studies
- Inventory Management
- Time Management
- Accurate Cash Handling
- Maximizing Profitability
Timeline
Store Manager
Cricket Wireless
08.2021 - Current
Store Manager
T-Mobile
03.2018 - 08.2021
Store Manager
GameStop
01.2016 - 03.2018
Diploma - Business Administration
South Atlanta High School
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