CHRISTOPHER HANDAL
Hargrove Engineers & Constructors
Baton Rouge,LA
8
years of professional experience
Endpoint Engineer and IT Support Analyst III with 8+ years of enterprise IT experience specializing in Microsoft Intune, Endpoint Management, PowerShell automation, software packaging, VDI administration, and enterprise application lifecycle management. Recognized as a top-performing IT professional supporting thousands of users across North America while leading large-scale software deployment, modernization, and automation initiatives.
Work History
6 Years 5 Months
01.2020 - Current
6 Years 5 Months
IT Support Analyst III
Hargrove Engineers & Constructors
01.2020 - Current
- Lead enterprise endpoint management initiatives utilizing Microsoft Intune, KACE, and PDQ Deploy.
- Built and maintain hundreds of enterprise software deployment packages and Intune Win32 applications.
- Designed detection methods, requirement rules, supersedence relationships, and remediation scripts.
- Developed PowerShell automation solutions for software deployment, licensing configuration, compliance enforcement, and workstation remediation.
- Manage and maintain 13+ Omnissa/VMware Horizon VDI golden images supporting engineering disciplines across the organization.
- Led enterprise Autodesk deployment initiatives including AutoCAD, Civil 3D, Plant 3D, Revit, Inventor, Navisworks, Recap, CADWorx, and related engineering software.
- Administer enterprise application lifecycle management for Autodesk, Bentley, Bluebeam, Fortinet, Oracle Primavera, AspenTech, AVEVA, and Microsoft products.
- Assist with VPN migrations, endpoint security initiatives, software standardization efforts, and infrastructure upgrades.
- Serve as primary escalation point for advanced endpoint, application, VDI, and infrastructure issues.
- Consistently maintain the highest ticket closure volume on the service desk while supporting thousands of users across North America.
- KEY ACHIEVEMENTS
- Built enterprise software deployment library consisting of hundreds of managed applications.
- Supported Microsoft Intune implementation and modernization initiatives.
- Successfully deployed applications to over 2,000 managed endpoints.
- Automated numerous administrative processes through PowerShell scripting.
- Maintained enterprise VDI environments supporting multiple engineering business units.
2 Years
01.2018 - 01.2020
2 Years
IT Helpdesk Technician
Carpenter Health Network
01.2018 - 01.2020
- Supported Microsoft 365, EMR systems, Active Directory, endpoint management, and network technologies.
- Administered user accounts, permissions, workstation configurations, and software deployments.
- Resolved technical issues for end-users, enhancing system functionality and user satisfaction.
- Provided support for software applications and hardware installations, ensuring seamless operations across departments.
- Trained staff on new technologies and processes, promoting efficient use of IT resources and tools.
- Documented troubleshooting procedures and solutions in knowledge base, improving team efficiency and service delivery.
- Collaborated with cross-functional teams to implement IT solutions aligned with organizational goals and user needs.
- Analyzed recurring technical problems, proposing actionable improvements to minimize future incidents and downtime.
- Led initiatives to streamline help desk operations, increasing response times and overall service quality for users.
- Assisted users with software installation, configuration, and troubleshooting tasks to ensure optimal performance.
- Created easy-to-follow documentation for common technical issues faced by users, aiding in self-support initiatives.
- Provided on-site support for hardware installations, network upgrades, and system migrations, minimizing disruptions to user productivity.
- Managed inventory of spare parts and equipment needed for repairs, ensuring timely replacements and minimal downtime for users.
- Provided after-hours support for critical incidents, demonstrating commitment to maintaining exceptional levels of customer service.
- Streamlined help desk processes for faster ticket resolution times.
- Improved customer satisfaction by quickly and efficiently resolving IT issues.
01.2018 - 01.2018
IT Support Technician
Wired Logistics
01.2018 - 01.2018
- Supported IT operations across 30+ offices.
- Installed and maintained workstations, network equipment, and infrastructure.
- Provided technical support for hardware and software issues across various systems.
- Diagnosed and resolved network connectivity problems efficiently.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
- Used ticketing systems to manage and process support actions and requests.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
Bachelor of Science - Mathematics
Louisiana State University | Baton Rouge, LA | 12-2013
Skills
Microsoft Intune / Endpoint Manager / Company Portal
Win32 App Packaging & Deployment Automation
PowerShell Scripting & Remediation
Azure AD (Entra ID) / Active Directory
Omnissa Horizon / VMware Horizon / FSLogix
PDQ Deploy & Inventory / KACE Systems Management
Microsoft 365 / Exchange Online / Teams
Device Compliance / Patch Management / Endpoint Security
RECOGNITION
Teammate of the Quarter – Hargrove Engineers & Constructors
Timeline
IT Support Analyst III
Hargrove Engineers & Constructors
01.2020 - CurrentRead more
IT Helpdesk Technician
Carpenter Health Network
01.2018 - 01.2020Read more
IT Support Technician
Wired Logistics
01.2018 - 01.2018Read more
Louisiana State University - Bachelor of Science, Mathematics
Read more