Christopher Hardin
Cullman,AL
Summary
Accomplished Branch Manager with a proven track record at Fishman Flooring Solutions, excelling in customer relationships and branch operations management. Enhanced service quality, achieving significant revenue growth and customer satisfaction. Skilled in team supervision and strategic decision-making, consistently surpassing performance goals.
Overview
19
19
years of professional experience
Work History
Branch Manager
Fishman Flooring Solutions
08.2021 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Consulted customers to boost product sales and services.
Sales Design Consultant
Millwork Supply
10.2020 - 08.2021
- Developed persuasive sales presentations showcasing unique design solutions tailored to specific client needs.
- Provided ongoing support for existing clients, ensuring any concerns were addressed promptly to maintain high levels of satisfaction.
- Secured repeat business by fostering long-term relationships with satisfied clients through regular check-ins and after-sales support.
- Improved client satisfaction by providing timely and accurate follow-up on project progress.
Counter Sales Manager
Gilford Johnson Flooring
01.2006 - 07.2020
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Managed daily cash transactions accurately, ensuring proper accounting of sales revenues generated during shift hours.
- Optimized staffing schedules to ensure adequate coverage during peak hours without compromising service quality or employee wellbeing.
- Bridged gaps between customers'' needs/preferences and available products/solutions offered while maintaining high-levels of professionalism.
- Enhanced store''s visual appeal, organizing product displays for easy navigation and better customer experience.
- Trained new employees on company policies, product knowledge, and best practices for outstanding customer service.
- Developed a strong rapport with suppliers and maintained open lines of communication, ensuring timely deliveries and addressing any concerns proactively.
- Streamlined inventory management to ensure accurate stock levels and timely order placements.
- Established a loyal client base through consistent follow-up on inquiries, requests, or issues raised by customers during their visits to the store location.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
GED -
Mcadory High School
McCalla, ALSkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Team supervision
- Client relationship management
- Decision-making
- Cash handling
- Goals and performance
Timeline
Branch Manager
Fishman Flooring Solutions
08.2021 - Current
Sales Design Consultant
Millwork Supply
10.2020 - 08.2021
Counter Sales Manager
Gilford Johnson Flooring
01.2006 - 07.2020
GED -
Mcadory High School
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