Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Harris

Kansas City,MO

Summary

Dedicated and adaptable professional with a proven track record in customer service, sales leadership, and technical problem-solving. Brings a unique blend of experience from high-volume service environments and precise project management. Adept at communicating complex information clearly, de-escalating conflicts under pressure, and leading teams to achieve high customer satisfaction and operational efficiency. Possesses strong technical troubleshooting skills paired with an unwavering work ethic and meticulous attention to detail.

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.

Overview

16
16
years of professional experience

Work History

Bartender / Shift Lead

The Peanut
Kansas City, MO
07.2022 - Current
  • Deliver exceptional customer service in a fast-paced, high-volume environment, effectively managing client requests and ensuring satisfaction.
  • Actively de-escalate conflicts and enforce strict facility safety protocols through clear communication to ensure a secure environment for staff and patrons.
  • Perform routine technical troubleshooting and maintenance on pressurized draft and CO2 systems to prevent operational downtime.
  • Demonstrate unwavering reliability and punctuality, entrusted with critical opening and closing procedures, facility security, and daily operations management.

Bartender / Shift Lead

Arthurs Bar and Lounge
Kansas City, MO
08.2018 - 07.2022
  • Managed complex, simultaneous tasks under high pressure while delivering clear communication and high-quality customer service.
  • Collaborated seamlessly within a tight-knit team, anticipating colleagues' and customers' needs to maintain a smooth and efficient workflow.
  • Oversaw inventory logistics and organized stockrooms, optimizing workflow during peak operational hours.
  • Maintained rigorous compliance with operational and health code standards.

Lead Project Manager / Lead Carpenter

Northland Custom Trim
Greater Kansas City Area
06.2013 - 09.2018
  • Directed daily site operations as a Team Lead, coordinating efficiently with clients and external contractors to ensure projects were completed safely and strictly on deadline.
  • Interpreted complex blueprints and schematics to plan layouts, demonstrating strong spatial understanding and project visualization.
  • Executed highly precise measurements and installations, requiring advanced mathematical application and meticulous attention to detail.
  • Calibrated and maintained a wide variety of specialized tools with strict adherence to safety and quality standards.

Customer Service / Sales Team Lead

Citibank
Kansas City, MO
03.2010 - 06.2013
  • Led a team of service representatives, fostering a collaborative environment and training staff on complex procedural guidelines.
  • Communicated technical and financial information clearly and concisely to clients, resolving complex issues and ensuring high customer satisfaction.
  • Maintained meticulous records and processed sensitive data with rigorous attention to detail and zero-error tolerance.

Education

High School Diploma -

Parkhill South High School
Riverside, Missouri
05-2009

Skills

  • Team player attitude
  • Highly reliable
  • Customer service
  • Strong multitasking
  • Patience and tolerance
  • Clear and effective communication

Timeline

Bartender / Shift Lead

The Peanut
07.2022 - Current

Bartender / Shift Lead

Arthurs Bar and Lounge
08.2018 - 07.2022

Lead Project Manager / Lead Carpenter

Northland Custom Trim
06.2013 - 09.2018

Customer Service / Sales Team Lead

Citibank
03.2010 - 06.2013

High School Diploma -

Parkhill South High School