Personable representative who offers 10+ years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
11
11
years of professional experience
Work History
Export Sales Manager
Anderson Hay & Grain Co
2023.03 - Current
Processed company's import permit and export license processes.
Prepared various import, export and supplier forms for customs submittal.
Consulted with suppliers and agents to arrange proper in-transit permissions to ship to various locations.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Implemented systems and procedures to increase sales.
Built relationships with customers and community to establish long-term business growth.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Compiled and analyzed data to determine approaches to improve sales and performance.
Sent emails to communicate order status and informed customers of back-orders or shipping delays.
Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
Updated company tracking system with latest information.
Compiled purchase orders to post international shipments in company logs
Strengthened communication skills through regular interactions with others.
Worked well in a team setting, providing support and guidance.
Inventory Control Specialist
Costco
2022.06 - 2023.03
Audited and corrected discrepancies in inventory numbers.
Recorded information, shortages and discrepancies to keep records current and accurate.
Completed daily cycle counts to maintain accuracy of records.
Kept merchandise moving smoothly and accurately from stockroom to sales floor.
Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Maintained inventory count, tracked usage and documented variances.
Checked prices and calculated totals for accurate invoice processing.
Created databases and spreadsheets to improve inventory management accuracy percentages.
Optimized storage capacity utilization with strategic organization of products in the warehouse, allowing for easier accessibility and improved productivity.
Meat Department Clerk/Meat Cutter
Costco
2019.10 - 2022.05
Passed daily/weekly inspections by closely adhering to safety and cleanliness standards and company processes.
Priced orders daily by correctly wrapping, weighing and labeling cuts.
Worked with Costco customers to understand needs and provide quality customer service.
Loaded, unloaded and moved material to and from storage and production areas.
Maintained excellent attendance record, consistently arriving to work on time.
Supported needs of manager and supervisor with skill and efficiency.
Increased Meat Department sales by educating customers on preparation and overall choices.
Cut meats to customer specifications and answered questions about specialty products.
Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
Performed meat inspections and checked temperature environment to maximize food safety.
Cut, trimmed and ground meats such as beef, pork and poultry to prepare for packaging and sale.
Shift Lead Supervisor
Healthy Bonez Beverage Company
2017.08 - 2019.09
Oversaw day to day activities of employees and facilities
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
Monitored food preparation, production and plating for quality control
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Oversaw talented team of 3 to 4 employers by actively communicating project information, remedying issues and delivering positive feedback.
Lead Line Cook
Ellensburg Pasta Company
2013.06 - 2017.08
Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
Collaborated with kitchen staff to collect information about specific customer desires and dietary needs
Trained and assisted new kitchen staff members
Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
Communicated with management on food inventory stock to request order placement
Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service
Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols
Developed process that reduced waste and improved supply turnover
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
Education
Bachelor of Arts - Exercise Science
Central Washington University
Ellensburg, WA
Associate of Arts Degree -
Edmonds Community College
Lynnwood, WA
2011.10 - 1 2012
High School Diploma -
Lake Washington High School
Kirkland, WA
2007.04 - 1 2008
Skills
Microsoft Office - Word, Excel, Access, PowerPoint
Customer service
Food preparation
Hospitality and service industry background
Strong attention to safe food handling procedures
Team leadership
Strong communication skills
Strong Work Ethic
Quality assurance
Detail-oriented
Sales trends
Supporting sales staff
Timeline
Export Sales Manager
Anderson Hay & Grain Co
2023.03 - Current
Inventory Control Specialist
Costco
2022.06 - 2023.03
Meat Department Clerk/Meat Cutter
Costco
2019.10 - 2022.05
Shift Lead Supervisor
Healthy Bonez Beverage Company
2017.08 - 2019.09
Lead Line Cook
Ellensburg Pasta Company
2013.06 - 2017.08
Associate of Arts Degree -
Edmonds Community College
2011.10 - 1 2012
High School Diploma -
Lake Washington High School
2007.04 - 1 2008
Bachelor of Arts - Exercise Science
Central Washington University
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