Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Christopher Haynes Jr

Cedar Hill,TX

Summary

Reliable professional in commercial transportation, known for high productivity and efficiency in completing tasks. Skilled in route planning, vehicle maintenance, and safety compliance to ensure timely deliveries. Excel at communication, adaptability, and problem-solving to navigate unexpected challenges on the road. Committed to maintaining professionalism and punctuality in all transport assignments. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Tow Truck Driver

AAA Texas
Dallas, TX
05.2020 - Current
  • Prepared necessary forms and reports with accuracy to perform essential recordkeeping.
  • Followed company policies and procedures related to health and safety guidelines.
  • Delivered customer vehicles safely and efficiently to desired destinations while adhering to traffic laws and regulations.
  • Responded promptly to emergency calls from dispatch personnel or customers in need of help.
  • Recorded expenses and maintained receipts.
  • Prepared detailed reports outlining trip, vehicle and passenger details.
  • Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
  • Inspected truck before and after trips, ensuring all safety regulations were followed.

Handy Person

Wayfair
Dallas, TX
08.2023 - 01.2025
  • Operated a variety of hand and power tools safely and efficiently.
  • Inspected, operated or tested machinery or equipment to diagnose machine malfunctions.
  • Calculated required materials needed based on field measurements or work orders.
  • Repaired minor carpentry, electrical and plumbing issues to return equipment to functionality.
  • Identified problems during daily work inspections and addressed concerns.
  • Assembled furniture from flat packs.
  • Executed groundskeeping duties, including snow removal and leaf cleanup, to ensure safe access.

Customer Service Representative

Walmart
Dallas, TX
02.2021 - 12.2024
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Resolved customer complaints promptly and professionally.
  • Promoted product offerings to drive growth and exceed benchmarks.
  • Gathered customer feedback to suggest improvements for products and services.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prepared customer reports by gathering data collected during customer interactions.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Education

High School Diploma -

Duncanville High School
Duncanville, TX
05-2007

Skills

  • Vehicle maintenance and repair
  • Vehicle recovery expertise
  • Towing equipment operation
  • Repairing wall surfaces
  • Roadside assistance experience
  • Activity logging
  • Roadside assistance
  • Problem-solving capacity
  • Conflict resolution
  • Customer service
  • Equipment maintenance
  • Organization and planning
  • Basic vehicle maintenance
  • Strong work ethic
  • Accident clearing

Certification

  • TDLR
  • Forklift certification
  • CPR/AED certified

References

References available upon request.

Timeline

Handy Person

Wayfair
08.2023 - 01.2025

Customer Service Representative

Walmart
02.2021 - 12.2024

Tow Truck Driver

AAA Texas
05.2020 - Current

High School Diploma -

Duncanville High School

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Christopher Haynes Jr