Christopher Hebner
Paramus,NJ
Summary
Senior Big Ticket Sales Professional with 26 years of experience at Macy’s, specializing in furniture and mattress sales within a commission-driven environment. Recognized for consultative selling, long-term client relationships, and consistent achievement of department goals. Trusted Key Holder with closing authority and deep familiarity with sales systems and customer service standards.
Overview
26
26
years of professional experience
Work History
Furniture & Mattress Sales Associate
Macy's – Paramus Route 4 Furniture Gallery
Paramus
01.2000 - 01.2026
- - Consultative selling of furniture and mattress solutions based on customer lifestyle needs
- - Consistently met sales expectations in a commission-based environment
- - Promoted protection plans, credit applications, and loyalty enrollment
- - Built long-term client relationships with follow-up through delivery and service
- - Managed order placement, product visualization, and fulfillment tracking
- - Handled service recovery, returns, and delivery issues to ensure satisfaction
- - Maintained store presentation through floor recovery and merchandising standards
- - Served as Key Holder for final 5 years, responsible for closing store approx. twice weekly
- - Executed end-of-day closing procedures and ensured store security/compliance
Education
Bachelor of Science - Business Management
Ithaca College
Skills
- Big Ticket & Commission Sales
- Furniture & Mattress Expertise
- Consultative Selling
- Protection Plans
- Credit & Loyalty Enrollment
- Clienteling & Follow-Up
- Order Management & Delivery Coordination
- Returns Resolution
- POS Systems
- Visual Merchandising
- Key Holder / Store Closing
- Team Collaboration
Timeline
Furniture & Mattress Sales Associate
Macy's – Paramus Route 4 Furniture Gallery
01.2000 - 01.2026
Bachelor of Science - Business Management
Ithaca College