Christopher Heidelberg
Little Rock,AR
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
12
12
years of professional experience
Work History
Insurance Agent
Globe Life Family Heritage
Little Rock, AR
03.2023 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Manager
Sunshine Cleaning Of Central Arkansas
Little Rock, AR
03.2022 - Current
- Completed professional residential cleaning services.
- Carried out advanced cleaning services.
- Enhanced client satisfaction by providing thorough and efficient cleaning services.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services.
Assistant Director of Environmental Services
Arkansas Children's Hospital
01.2018 - 01.2022
- Assistant Director for the environmental services of Arkansas Children's Hospital covering inside hospital and outside clinics
- Scheduling of the floorcare, overseeing daily operations of 2nd and 3rd shift
- In charge of three operations managers, four lead techs, and 53 hourly associates
- On call for emergencies
- 100% accreditation on all audits, cleaning expectations, and patient satisfaction scores each year of my management career.
Operations Manager
UAMS Hospital
01.2016 - 01.2018
Director of Environmental Services
L'Oreal USA Maybelline
01.2014 - 01.2016
- Director of operations of the environmental services
- Managed three shifts of 20 plus employees
- Over HR, hiring and promoting
- Annually scheduling of stripping floors, waxing and drainage systems
- Overseeing any winter snow events.
Operations Manager
UAMS Hospital
01.2012 - 01.2014
- Scheduling of day to day operations of essential clinics in central Arkansas
- The clinics consist of and not limited to, Winthrop Rockefeller Cancer Center, Jones Eye Clinic, and Center Of Aging Clinic
- Weekly, quarterly and annual audits
- Including Joint Commission.
Education
2 years of college - Speech pathology and audiology
University of Central Arkansas
Conway, AR01.1984
Skills
- Environmental Services
- Hospital Experience
- Management
- Human Resources
- Floor Care
- Interviewing
- Laundry
- Cleaning Experience
- Recruiting
- Facilities Management
- Office Management
Timeline
Insurance Agent
Globe Life Family Heritage
03.2023 - Current
Manager
Sunshine Cleaning Of Central Arkansas
03.2022 - Current
Assistant Director of Environmental Services
Arkansas Children's Hospital
01.2018 - 01.2022
Operations Manager
UAMS Hospital
01.2016 - 01.2018
Director of Environmental Services
L'Oreal USA Maybelline
01.2014 - 01.2016
Operations Manager
UAMS Hospital
01.2012 - 01.2014
2 years of college - Speech pathology and audiology
University of Central Arkansas