Christopher Helms
Grayslake,IL
Summary
Information technology manager with a strong background in security and operations management. Demonstrated ability to lead teams to success, achieving measurable results in fast-paced environments. Expertise in problem-solving and enhancing customer satisfaction through effective communication and relationship-building. Recognized for delivering high-quality work under pressure and adapting quickly to new challenges.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Network Administrator
Apex Systems-Great Lakes Naval Training Center
Great Lakes Naval Training Center, IL
02.2024 - 11.2024
- Evaluate communication hardware and software, as well as troubleshoot Local Area Networks/Base Area Networks/Wide Area Networks (LAN/BAN/WAN), and other network related problems.
- Administer LAN/BAN/WANs.
- Schedule conversions and cutovers.
- Coordinate with all responsible users and sites.
- Specialized experience in the performance and configuration of networks as well as the integration and testing of complex large-scale computer integrated networks.
Information Management Officer
Corinth Consulting Group-Great Lakes Naval Training Center
Great Lakes Naval Training Center, IL
10.2022 - 11.2023
- Remote and direct support of hardware and applications.
- Support of Citrix client side access.
- Account management over several systems.
- SharePoint administrator.
- Microsoft 0365 support and administrator.
Information Systems NCOIC
U.S. Army Reserve-Fort McCoy
Fort McCoy, WI
02.1999 - 04.2023
- Phone support, Remote support, and direct support of customer based computer systems and Tactical server stacks.
- Account creation and management through Active Directory.
- Network configuration and management.
- Server administration with policy deployment to accounts and computers in the field.
- Deployment and recovery of rack mounted equipment.
Field Service Technician III
Navy Marine Corps Intranet (NMCI)-Great Lakes Naval Training Center
Great Lakes Naval Training Center, IL
01.2006 - 10.2022
- Phone support, Remote support, and direct support of client based systems.
- Account creation and management.
- Network configuration and management.
- Deployment, recovery and installation of rack mounted information systems.
- Distribution and recovery of assets to and from staging areas. Inventory and shipping of new and used equipment to and from site.
- On site server administration and maintenance. Sever facility maintenance scheduling and assessment.
- Physical Security and Access control.
Education
Information systems specialist - Computer Science
US Army Signal School
Fort Eisenhower, GA11.2008
Skills
- Network troubleshooting
- LAN/WAN administration
- Active Directory management
- Citrix support
- Microsoft 0365 administration
- Computer system configuration
- Security management
- Inventory control
- Disaster recovery
- Network systems installation
- System administration
- Disaster recovery procedures
- Active Directory knowledge
- Server management
- Computer systems installation
- Active directory
- Switch configuration
- Windows server
- System upgrades
- Data center management
- CompTIA security certification
Certification
- CompTIA Security+ Present
- CompTIA Security+ CE November 2015 to November 2024
References
References available upon request.
Timeline
Network Administrator
Apex Systems-Great Lakes Naval Training Center
02.2024 - 11.2024
Information Management Officer
Corinth Consulting Group-Great Lakes Naval Training Center
10.2022 - 11.2023
Field Service Technician III
Navy Marine Corps Intranet (NMCI)-Great Lakes Naval Training Center
01.2006 - 10.2022
Information Systems NCOIC
U.S. Army Reserve-Fort McCoy
02.1999 - 04.2023
Information systems specialist - Computer Science
US Army Signal School
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