Christopher Hernandez

• Delivered exceptional customer service by promptly addressing calls and resolving inquiries
• Developed and implemented efficient policies and procedures for warranty and technical support
• Assisted customers in optimizing program performance through troubleshooting and system configuration
• Provided comprehensive technical support via telephone, email, and remote diagnostics
• Collaborated with service providers to facilitate seamless customer transitions
• Surpassed performance goals in efficiency, call quality, customer satisfaction, and first call resolution
• Escalated calls to relevant departments and processed online documentation
• Maintained accurate client accounts and recorded essential information
• Provided comprehensive phone assistance to customers

Surpassed performance goals in efficiency, call quality, customer satisfaction, and first call resolution

Escalated calls to relevant departments and processed online documentation

Maintained accurate client accounts and recorded essential information

Provided comprehensive phone assistance to customers

• Managed high-volume calls, addressing inquiries with professionalism
• Resolved conflicts and rebuilt relationships through exceptional customer service strategies
• Maintained meticulous client account notations and processed adjustments
• Resolved client concerns through various channels