CHRISTOPHER HERNANDEZ
Victorville,CA
Summary
Transportation and supply chain leader with proven leadership in ecommerce and food distribution. Achieved 98% on-time delivery while managing a $30M budget, optimizing financial performance and enhancing customer satisfaction in complex transportation networks.
Overview
14
14
years of professional experience
Work History
Director of Transportation
SYGMA Network
Lancaster, CA
06.2024 - Current
- Direct end-to-end logistics and delivery operations for Panda Express, Burger King, Texas Roadhouse, Rally's Checkers, and Firehouse Subs.
- Lead transportation operations across the Pacific Northwest and Southwest regions, overseeing 115 drivers and 10 supervisors supporting major national restaurant brands.
- Achieved 98% on-time delivery across a high-volume, multi-state transportation network.
- Managed $30M annual operating budget, focusing on cost control, forecasting, financial performance, and revenue optimization.
- Implemented strategic transportation initiatives, enhancing routing, strengthening asset utilization, and elevating customer satisfaction.
- Oversaw vendor backhaul programs, maximizing asset utilization and minimizing empty miles.
Regional Yard & Inbound Orchestration Manager
Wayfair
Perris, CA
03.2021 - 04.2024
- Owned regional yard operations and inbound orchestration across 7 fulfillment centers in California, Texas, Georgia, and Florida, plus 3 offsite yards.
- Directed yard teams and 3PL shunting operations across 17 network sites.
- Managed a $16M annual P&L for a 3PL contract, including billing, invoicing, financial controls, and performance governance.
- Orchestrated inbound, cross-dock, and drayage networks over 2 weeks and implemented 3-week forecasting to stabilize flow and alleviate congestion.
- Enhanced inbound visibility and reduced dwell time through strategic planning, forecasting, and cross-functional alignment.
- Led Wayfair's EV yard-equipment initiative to support California emissions requirements and modernize yard operations.
Transportation Operations Manager
Walmart Transportation
Apple Valley, CA
05.2019 - 03.2021
- Oversaw transportation operations for 112 stores and 200 vendors, leading a team of 45+ associates and 300 drivers to ensure seamless logistics.
- Delivered 98%+ on-time service across a large regional transportation network.
- Launched and managed a multi-state drayage program using two rail providers, improving cost and transit efficiency.
- Managed Walmart eCommerce sortation initiative, coordinating efforts to enhance operational efficiency.
- Directed partnerships with 3PL and USPS to deliver to 13 USPS hubs, achieving 95% on-time performance across operations.
eCommerce Transportation Operations Manager
Walmart eCommerce Transportation
Chino, CA
06.2017 - 05.2019
- Led outbound transportation operations for 4 Southern California eCommerce buildings, ensuring timely deliveries and operational efficiency.
- Partnered with UPS, FedEx, OnTrac, Swift, and Knight to fulfill customer delivery promises and enhance service reliability.
- Developed standard operating procedures (SOPs) for carriers and building operations, establishing consistent performance benchmarks.
- Drove KPI improvements that enhanced customer experience and reduced transportation exceptions.
Transportation Area Manager
Walmart Transportation
Apple Valley, CA
06.2016 - 06.2017
- Managed 30+ office associates, coordinating scheduling, planning, and daily transportation operations to optimize workforce effectiveness.
- Coordinated with Cenroc and regional distribution centers to ensure service excellence across the Southwest region.
- Collaborated with stores, vendors, and distribution centers to uphold high service levels.
Load Logistics Manager
Walmart Transportation
Fontana, CA
11.2014 - 06.2016
- Maintained 99.2% on-time delivery for 250 stores and 100+ vendors.
- Coordinated daily routing for 125 drivers across California, Arizona, Nevada, and New Mexico, ensuring efficient delivery schedules.
- Implemented DOT and HOS compliance measures, fostering a culture of safety and accountability.
Account Manager
J.B. Hunt Dedicated
San Bernardino, CA
05.2012 - 11.2014
- Delivered 99.2% on-time service for a Fortune 100 customer.
- Oversaw $12M annual budget, managing billing, payroll, financial reporting, and operational controls to support business objectives.
- Presented monthly P&L and forecasts to Western Region, providing insights for strategic decision-making.
- Led 3 supervisors and 40 drivers in 24/7 Amazon transportation operation, ensuring efficient service delivery.
- Ensured DOT compliance and safety adherence across all shifts.
Education
Master of Business Administration (MBA) -
University of Phoenix
Ontario, CA05-2015
Bachelor of Science - Communication Engineering
ITT Technical Institute
06-2011
Skills
- Transportation & Logistics Strategy Transportation Operations Multi-Site Operations Leadership P&L Ownership & Budget Management Network Optimization & Forecasting 3PL Management & Contract Oversight KPI Development & Operational Excellence Cross-Functional Leadership Process Improvement & Lean Thinking Vendor, Carrier & Customer Relations DOT & HOS Compliance Routing & Delivery Operations Inbound & Outbound Logistics Drayage & Cross-Dock Operations EV Fleet / Yard Equipment Initiatives SOP Development & Standardization Cost Reduction & Asset Utilization Safety & Performance Management
- Logistics management
- Route optimization
- Transportation Management Systems (TMS), Yard Management Systems (YMS), Warehouse Management Systems (WMS), Tableau, Microsoft Excel (Advanced), Forecasting Tools, Lean / Continuous Improvement, DOT / HOS Compliance Systems
- Budget management
- Freight Forwarding
MILITARY EXPERIENCE
- United States Navy
- Cryptologic Technician Collection (CTR) | 2003 2007
- Served in intelligence collection and analysis roles supporting national security missions.
Timeline
Director of Transportation
SYGMA Network
06.2024 - Current
Regional Yard & Inbound Orchestration Manager
Wayfair
03.2021 - 04.2024
Transportation Operations Manager
Walmart Transportation
05.2019 - 03.2021
eCommerce Transportation Operations Manager
Walmart eCommerce Transportation
06.2017 - 05.2019
Transportation Area Manager
Walmart Transportation
06.2016 - 06.2017
Load Logistics Manager
Walmart Transportation
11.2014 - 06.2016
Account Manager
J.B. Hunt Dedicated
05.2012 - 11.2014
Master of Business Administration (MBA) -
University of Phoenix
Bachelor of Science - Communication Engineering
ITT Technical Institute