Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Christopher Herrera

Leander,TX

Summary

Actively seeking a full time position that provides professional growth and personal and development opportunities. Eager to learn be challenged and make a positive impact.

Overview

7
7
years of professional experience

Work History

Trust & Safety Ads Integrity Analyst

Accenture on Assignment at META
10.2020 - 02.2024
  • Reviewed content for intellectual property violations
  • Assessed authenticity of account ownership and optimize algorithms to identify fraudulent accounts
  • Restored compromise client assets to its original state
  • Resolved 50 cases daily in the queuing system to assist in better identifying and mitigating content moderation
  • Ensured consistently and effectively apply content moderation without bias and provide a level of support that exceeds industry standards.

Trust & Safety Investigative Reviewer

Accenture on Assignment at META
10.2020 - 02.2024
  • Identified, investigated, and escalated social media global markets for new risks, changes to recurring scams and policy gaps
  • Thoroughly inspect the legitimacy of advertising businesses, Business Managers, accounts, users, home pages, and social media pages
  • Adhered to policy standards and enforced on all violating content deemed harmful to the platform's ecosystem while exceeding quality and production metrics.
  • Shifted priorities between primary workflow responsibilities and high priority ad hoc projects as determined by current events/social climate.
  • Collaborated with and influenced client decisions based on comprehensive analysis of data.

Customer Service Rep

BCforward on Assignment at META
05.2017 - 09.2020
  • Provided extensive resources for Facebook advertisers through chat and email support
  • Facilitated resolutions between external teams, customers, and Facebook Ad Support
  • Maintained proper compliance and adherence goals set by Client.

Education

High School Diploma -

Rowe H.S
McAllen, TX
05.2021

Some College (No Degree) -

South Texas College
McAllen, TX

Skills

  • Analytical Thinking
  • Adaptability and Flexibility
  • Task Prioritization
  • Social media knowledge
  • Risk Assessment
  • Content evaluation

Awards

  • Ad Star Busy Bee
  • Voice of the Costumer

Timeline

Trust & Safety Ads Integrity Analyst

Accenture on Assignment at META
10.2020 - 02.2024

Trust & Safety Investigative Reviewer

Accenture on Assignment at META
10.2020 - 02.2024

Customer Service Rep

BCforward on Assignment at META
05.2017 - 09.2020

High School Diploma -

Rowe H.S

Some College (No Degree) -

South Texas College

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