Christopher Herrera
Leander,TX
Summary
Actively seeking a full time position that provides professional growth and personal and development opportunities. Eager to learn be challenged and make a positive impact.
Overview
7
7
years of professional experience
Work History
Trust & Safety Ads Integrity Analyst
Accenture on Assignment at META
2020.10 - 2024.02
- Reviewed content for intellectual property violations
- Assessed authenticity of account ownership and optimize algorithms to identify fraudulent accounts
- Restored compromise client assets to its original state
- Resolved 50 cases daily in the queuing system to assist in better identifying and mitigating content moderation
- Ensured consistently and effectively apply content moderation without bias and provide a level of support that exceeds industry standards.
Trust & Safety Investigative Reviewer
Accenture on Assignment at META
2020.10 - 2024.02
- Identified, investigated, and escalated social media global markets for new risks, changes to recurring scams and policy gaps
- Thoroughly inspect the legitimacy of advertising businesses, Business Managers, accounts, users, home pages, and social media pages
- Adhered to policy standards and enforced on all violating content deemed harmful to the platform's ecosystem while exceeding quality and production metrics.
- Shifted priorities between primary workflow responsibilities and high priority ad hoc projects as determined by current events/social climate.
- Collaborated with and influenced client decisions based on comprehensive analysis of data.
Customer Service Rep
BCforward on Assignment at META
2017.05 - 2020.09
- Provided extensive resources for Facebook advertisers through chat and email support
- Facilitated resolutions between external teams, customers, and Facebook Ad Support
- Maintained proper compliance and adherence goals set by Client.
Education
High School Diploma -
Rowe H.S
McAllen, TX05.2021
Some College (No Degree) -
South Texas College
McAllen, TXSkills
- Analytical Thinking
- Adaptability and Flexibility
- Task Prioritization
- Social media knowledge
- Risk Assessment
- Content evaluation
Awards
- Ad Star Busy Bee
- Voice of the Costumer
Timeline
Trust & Safety Ads Integrity Analyst
Accenture on Assignment at META
2020.10 - 2024.02
Trust & Safety Investigative Reviewer
Accenture on Assignment at META
2020.10 - 2024.02
Customer Service Rep
BCforward on Assignment at META
2017.05 - 2020.09
High School Diploma -
Rowe H.S
Some College (No Degree) -
South Texas College
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