Christopher Herrera
Leander,TX
Summary
Actively seeking a full time position that provides professional growth and personal and development opportunities. Eager to learn be challenged and make a positive impact.
Overview
7
7
years of professional experience
Work History
Trust & Safety Ads Integrity Analyst
Accenture on Assignment at META
10.2020 - 02.2024
- Reviewed content for intellectual property violations
- Assessed authenticity of account ownership and optimize algorithms to identify fraudulent accounts
- Restored compromise client assets to its original state
- Resolved 50 cases daily in the queuing system to assist in better identifying and mitigating content moderation
- Ensured consistently and effectively apply content moderation without bias and provide a level of support that exceeds industry standards.
Trust & Safety Investigative Reviewer
Accenture on Assignment at META
10.2020 - 02.2024
- Identified, investigated, and escalated social media global markets for new risks, changes to recurring scams and policy gaps
- Thoroughly inspect the legitimacy of advertising businesses, Business Managers, accounts, users, home pages, and social media pages
- Adhered to policy standards and enforced on all violating content deemed harmful to the platform's ecosystem while exceeding quality and production metrics.
- Shifted priorities between primary workflow responsibilities and high priority ad hoc projects as determined by current events/social climate.
- Collaborated with and influenced client decisions based on comprehensive analysis of data.
Customer Service Rep
BCforward on Assignment at META
05.2017 - 09.2020
- Provided extensive resources for Facebook advertisers through chat and email support
- Facilitated resolutions between external teams, customers, and Facebook Ad Support
- Maintained proper compliance and adherence goals set by Client.
Education
High School Diploma -
Rowe H.S
McAllen, TX05.2021
Some College (No Degree) -
South Texas College
McAllen, TXSkills
- Analytical Thinking
- Adaptability and Flexibility
- Task Prioritization
- Social media knowledge
- Risk Assessment
- Content evaluation
Awards
- Ad Star Busy Bee
- Voice of the Costumer
Timeline
Trust & Safety Ads Integrity Analyst
Accenture on Assignment at META
10.2020 - 02.2024
Trust & Safety Investigative Reviewer
Accenture on Assignment at META
10.2020 - 02.2024
Customer Service Rep
BCforward on Assignment at META
05.2017 - 09.2020
High School Diploma -
Rowe H.S
Some College (No Degree) -
South Texas College
Similar Profiles
Daniel VerrettDaniel Verrett
Trust and Safety at Accenture (on assignment at Meta)Trust and Safety at Accenture (on assignment at Meta)
TYLER CAMPBELLTYLER CAMPBELL
Project Lead Run-ops at HCLTech on Assignment at MetaProject Lead Run-ops at HCLTech on Assignment at Meta
Solehan SuhaimiSolehan Suhaimi
Incident Analyst at Salt Recruitment - On Assignment with MetaIncident Analyst at Salt Recruitment - On Assignment with Meta