Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Jeremiah Lamb

Jeremiah Lamb

Omaha,NE

Summary

An experienced and detail oriented professional with more than 25 years of collective work history in Trust & Safety operations, policy enhancements, content moderation, quality assurance, fraud management, technical support, and customer service. Proficient in data analysis, risk reduction, operational enhancement, and adept at communication, teamwork, and resolving challenges. Passionate about creating a safe and professional platform for users and clients.

Overview

15
15
years of professional experience

Work History

Trust & Safety Content Analyst / Ads Abuse

LinkedIn
Omaha, NE
10.2020 - 12.2023
  • Utilized editorial skills to recommend changes to Ad creatives to ensure platform compliance standards including reviewing and improving AI-generated content for accuracy, quality, and engagement.
  • Process and investigate terms of service, fraudulent, and spam-related violations via email escalations ensuring adherence to Ad content policies.
  • Maintained a positive attitude while meeting productivity and quality goals in a fast-paced environment.
  • Managed process improvement projects leading to 15% boost in operational efficiency by streamlining workflows and reducing resolution times.
  • Collaborated on policy refinement efforts, leading to a notable decrease in Ads abuse incidents and improving reviewer content moderation effectiveness.

Ads Review Associate (LinkedIn Contract)

Avispa Technology
Omaha, NE
10.2020 - 07.2021
  • Identified and resolved fraudulent and harmful content within LinkedIn ads, contributing to substantial increase in platform security and user confidence.
  • Mentored new team members, accelerating their on-boarding process and ensuring adherence to Ads review standards.

Senior QA Analyst & Associate Trainer

Fiserv
Omaha, NE
09.2010 - 09.2020
  • • Ensured high-quality service delivery for a wide range of products by monitoring, coaching, and providing feedback to associates which resulting in 20% + increase in agent quality scores.
  • • Identified quality trends, fostering improvements that directly impacted service quality, resulting in increased client satisfaction by 25%.
  • • Led monthly listening sessions with Internal & External clients to answer their questions, address their concerns, and collect their feedback.
  • • Implemented engaging training techniques, fostering higher engagement and knowledge retention within the program.
  • • Provided targeted coaching and feedback, resulting in 40% improvement in new associates' performance and work quality.

Fraud Prevention Specialist / Amex Liaison

Fiserv
Omaha, NE
11.2008 - 09.2010
  • Collaborated on strategic initiatives, contributing to significant reduction in fraud, improved loyalty program performance, and heightened customer satisfaction metrics.
  • Acted as key liaison between American Express and 20+ Membership Reward Vendors, ensuring timely and professional communication, facilitating successful partnerships.

Education

Associate of Applied Science - Microsoft Certified Systems Engineer

Iowa Western Community College
Council Bluffs, IA
02.2001

Associate of Arts - Recording Engineer

Musicians Technical Institute
Minneapolis, MN
02.1998

Skills

    • Content Moderation
    • Risk/Data Analysis
    • Coaching & Mentoring
    • Technical Expertise (Jira/SharePoint/Excel)
    • Verbal & Written Communication
    • Problem-Solving
    • Critical Thinking
      • Strong Attention to Detail
      • Project coordination
      • Editorial
      • Policy Analysis & Review
      • Due Diligence
      • Remote Work

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Trust & Safety Content Analyst / Ads Abuse

LinkedIn
10.2020 - 12.2023

Ads Review Associate (LinkedIn Contract)

Avispa Technology
10.2020 - 07.2021

Senior QA Analyst & Associate Trainer

Fiserv
09.2010 - 09.2020

Fraud Prevention Specialist / Amex Liaison

Fiserv
11.2008 - 09.2010

Associate of Applied Science - Microsoft Certified Systems Engineer

Iowa Western Community College

Associate of Arts - Recording Engineer

Musicians Technical Institute

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Jeremiah Lamb