Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Hickman

Richmond

Summary

Knowledgeable Senior Coordinator with solid background in management responsibilities with proven track record in managing complex projects and driving efficiency. As an FFN ambassador I ensure my team is involved in the FFN channel. I relay updates from the FFN channel, encouraging my team to submit feedback to the channel. I am also involved in the agent allies program where I've successfully mentored multiple employees in better increasing efficiency while navigating calls. Known for adaptability, reliability, and delivering consistent results in dynamic environments. Strong communication, problem-solving, and organizational skills, enhancing team performance and ensuring successful outcomes.

Overview

18
18
years of professional experience

Work History

Capital One
01.2021 - Current
  • 2021-2022 Bank Voice Associate Acquirer level
  • 2022-2023 Bank Voice Net promoter
  • 2023-Present SBB Voice Senior Coordinator

Hardline Manager

Costco
01.2008 - 01.2021
  • Responsible for maintaining front end stock, assisting cashiers with guest needs, keeping parking lot organized by keeping carts safely stocked
  • Assisting in bakery by preparing bake goods for guest, keeping bakery clean and organized at all times
  • Greeting guest and assisting with their purchase needs
  • During high volume hours, assisting with cashiers by opening register and helping check-out guest with their purchases
  • Stock store after hours
  • Trained and developed new and existing employees in all new inventory, policies in customer service and procedures that are implemented by Costco
  • Involved in the selection of new customer service associates
  • Worked with upper management to maintain and improve internal and external processes within the company
  • Involved in seasonal inventory procedures, adding new stock and clearing of old stock
  • Personally, selected to open new store in Syracuse, NY. Responsible for hiring, training, and all aspects of opening new location
  • Supervisor with up to thirty associates reporting to me at one time, overseeing a total up to 70 employees in department. Responsible for scheduling front end department as well.

Education

High School Diploma -

Deep Run
Glen Allen, VA
01-2008

Skills

  • Microsoft Windows Vista, 10 and 11, Microsoft Word, Excel, Access, Outlook, Mac and PowerPoint and the Google equivalents

Timeline

Capital One
01.2021 - Current

Hardline Manager

Costco
01.2008 - 01.2021

High School Diploma -

Deep Run