Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Higgins

Barberton,OH

Summary

Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.

Overview

13
13
years of professional experience

Work History

Customer Support Specialist

Descartes Systems Group
09.2024 - 05.2025
  • Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
  • Collaborated with cross-functional teams to address complex technical problems, ensuring timely resolutions for customers.
  • Demonstrated excellent multitasking abilities while juggling multiple support requests without compromising quality or efficiency.
  • Developed strong relationships with clients through consistent communication and follow-up procedures, fostering trust and loyalty.
  • Maintained in-depth knowledge of products, staying up-to-date on new features, updates, and bug fixes to better assist customers.
  • Identified potential software or hardware issues through diligent monitoring of client systems for optimal functioning.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Dispatcher

Fedex Custom Critical
02.2012 - 04.2023
  • Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
  • Negotiated contracts with carriers to secure the most cost-effective transportation solutions for customers'' needs.
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
  • Provided training and guidance to new dispatchers.
  • Directed dispatching, routing, and tracking of 50 fleet vehicles.

Education

Associate of Applied Science - Computer Information Systems

Front Range Community College
Fort Collins, CO
05-2007

Skills

  • Ticketing system experience
  • Remote support
  • System configuration
  • Customer service
  • Verbal and written communication
  • Technical issues analysis
  • Attention to detail
  • Dispatch software
  • Stress tolerance
  • Time management
  • Dispatching procedures
  • Help desk support
  • Call center experience
  • Conflict resolution

Timeline

Customer Support Specialist

Descartes Systems Group
09.2024 - 05.2025

Dispatcher

Fedex Custom Critical
02.2012 - 04.2023

Associate of Applied Science - Computer Information Systems

Front Range Community College

Similar Profiles

  • Ashley George

    Ashley GeorgeAshley George

    Border Compliance Analyst at Descartes Systems Group Inc.Border Compliance Analyst at Descartes Systems Group Inc.

  • Austin Vanderhoof

    Austin VanderhoofAustin Vanderhoof

    Customer Success Manager at Descartes Systems GroupCustomer Success Manager at Descartes Systems Group

  • Jamin Boateng

    Jamin BoatengJamin Boateng

    Business Analyst at Descartes Systems GroupBusiness Analyst at Descartes Systems Group

  • Linda Sykes

    Linda SykesLinda Sykes

    Laundry Aide at Timberland Ridge Skilled Nursing and Rehab CenterLaundry Aide at Timberland Ridge Skilled Nursing and Rehab Center

  • Lacey Linch

    Lacey LinchLacey Linch

    Kindergarten Teacher at Constellation Schools Eastside Arts AcademyKindergarten Teacher at Constellation Schools Eastside Arts Academy

CREATE PROFILE