Christopher Hollar
Independence,KY
Summary
Management professional effective at building highly-motivated teams, as well as leading cross-functional groups in a fast-paced environment. Extensive knowledge inventory control, quality control, organizational planning and cost reduction. Focusing on safety, process improvement and customer satisfaction.
Overview
25
25
years of professional experience
Work History
Operations Supervisor
DHL Express Hub - Corporate Office
Erlanger, KY
12.2014 - Current
- Motivated and trained employees to maximize team productivity
- Created and implemented strategies for improving operational efficiency and accuracy
- Established operational objectives and work plans and delegated assignments to subordinate leads
- Led corporate initiatives such as day sort start.
Training Director
DELICIO., LLC
Blue Ash, Ohio
05.2007 - 12.2017
- Supervised a team of four area managers and forty-five associates
- Built and implemented advanced training system
- Enhanced management training for the corporation, strongly focused on team building
- Increased profit 5% each year, controlling labor cost and cost of goods sold
- Reduced employee turnover by 75% through strengthening the team member to manager relationship.
Personal Banker
CITIGROUP
Erlanger, Kentucky
05.2002 - 04.2007
- Documented all customer inquiries and comments thoroughly and quickly
- Processed cash and credit payments rapidly and accurately
- Coordinated between billing department and customers to resolve problems
- Sold $12 million in Home equity credit lines per year
- Responded to all customer inquiries thoroughly and professionally.
Store Manager
SPECIALTY AUTOMOTIVE
Burlington, Kentucky
07.1998 - 06.2002
- Trained, coached and mentor staff to ensure smooth day to day operation
- Developed and rolled out new policies
- Developed client relationships and earned a reputation for exceeding service standard goals
- Maintained up-to-date knowledge of product and service changes
- Managed work flow to exceed quality service goals.
Education
High School Diploma -
Boone County High School
06.2002
Skills
- Customer relations
- Project management
- Process improvement
- Performance evaluations
- Quality assurance and control
- Natural leader
- Unsurpassed work ethic
- Employee relations
Timeline
Operations Supervisor
DHL Express Hub - Corporate Office
12.2014 - Current
Training Director
DELICIO., LLC
05.2007 - 12.2017
Personal Banker
CITIGROUP
05.2002 - 04.2007
Store Manager
SPECIALTY AUTOMOTIVE
07.1998 - 06.2002
High School Diploma -
Boone County High School
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