MICHAEL VEN
Houston,Texas
Summary
Ambitious Operations Supervisor possessing excellent vendor relationship and contract manager skills. Well-versed in mentoring and developing high-performing teams to meet organizational goals. Comfortable working with people of all levels coupled with outstanding commercial approach to solving problems and developing business processes.
Proficient in communication strategies and adept at managing public relations. Knowledgeable in Medallia and Salesforce for customer feedback analysis and relationship management.
Overview
3
3
years of professional experience
Work History
Operations Supervisor
Renewal by Andersen Window Replacement
Houston, TX
08.2023 - Current
- Manage daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Identify areas of improvement and developed strategies to increase efficiency.
- Communicate with current customers regarding backorder availability, future inventory and special orders.
- Monitor and track customer orders to meet lead times and drive on-time delivery.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Entered order details into system and inputted updates accordingly using Salesforce and ORCA Scan
- Verify client information and validated data before creating shipping paperwork and internal documents.
- Investigate and analyze client complaints to identify and resolve issues.
Public Relations Lead
Andersen Esler Companies
Tempe, AZ
05.2021 - 08.2023
- Developed and implemented public relations strategies to promote company's image and services.
- Prepared reports on public relations activities including earned media placements and social media engagements.
- Collaborated with internal teams such as marketing, sales and customer service to ensure alignment with overall brand objectives.
- Strategized and implemented public relations and promotional programs to strengthen brand and support business goals.
- Managed team personnel, budget and schedule to handle demanding PR requirements.
- Facilitated consumer relations or relationships between managers and employees or different branch offices.
Sales Associate
Adidas Houston Premium Outlets
Houston, TX
- Implemented up-selling strategies, resulting in increased revenue
- Trained and mentored new hires in sales techniques and product knowledge
- Evaluated customer requirements and recommended suitable offerings
- Applied proactive management strategies to drive sales and profitability
- Utilized company inventory management software to track stock levels
Claims Specialist
Elephant Auto Insurance
Houston, TX
- Calculated adjustments, premiums, and refunds with accuracy
- Followed up with customers to resolve issues promptly
- Reviewed and managed injury claims, developing effective action plans
- Maintained confidentiality of sensitive information
- Handled administrative tasks, including client communication and document management
Stock Associate
Abercrombie and Fitch
Houston, TX
- Efficiently stocked and organized merchandise
- Prepared sales floor by affixing tags and shelf labels
- Demonstrated strong communication skills and product knowledge
- Assisted customers promptly to enhance store satisfaction
- Ensured clean and organized inventory storage
Education
MBA - Applied Leadership And Management
ASU's Thunderbird School of GlobalManagement
Phoenix, AZ05.2023
Bachelor of Science - Criminal Justice
University of Houston - Downtown
Skills
- Operations Management
- Customer Relations
- Inventory Coordination
- Customer Relationship Development
- Project Management
- Social Media Platforms Press Relations Schedule Management Customer
- Manage service order accuracy, order tracking, and order revision for Sales order entry and Service order entry
- Maintain accuracy of purchase order ship dates and quantities
- Logistics Planning
- Supplier Relationship Management
- Teamwork and Collaboration
Additional Information
- Asian American Scholarship from the University of Houston - Downtown
- Awarded "Rising Star" in 2021 at Renewal by Andersen ESLER Companies
- Awarded "De-escalation sensation" in 2022 at Renewal by Andersen ESLER Companies
Timeline
Operations Supervisor
Renewal by Andersen Window Replacement
08.2023 - Current
Public Relations Lead
Andersen Esler Companies
05.2021 - 08.2023
Sales Associate
Adidas Houston Premium Outlets
Claims Specialist
Elephant Auto Insurance
Stock Associate
Abercrombie and Fitch
MBA - Applied Leadership And Management
ASU's Thunderbird School of GlobalManagement
Bachelor of Science - Criminal Justice
University of Houston - Downtown