Christopher Hollins
Houston,TX
Summary
IT professional with a background in law enforcement and enterprise IT support, specializing in threat detection,
incident response, and network defense. Proven ability to reduce risk and enhance security in enterprise environments using tools
such as SIEM, IAM, and vulnerability scanners. Actively pursuing Security+ and CCNA certifications
Overview
14
14
years of professional experience
Work History
Security Supervisor
Peace Of Mind
Houston, Texas
07.2025 - Current
- Monitored security systems to ensure safety and compliance.
- Conducted regular patrols to identify potential security risks.
- Assisted in training new security staff on protocols and procedures.
- Collaborated with law enforcement during security-related investigations.
- Documented daily activities and incidents in security logs.
- Provided support during emergency drills and safety training sessions.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
IT Support Engineer - Enterprise Software
Infor
Houston, United States
09.2024 - 04.2025
- Handled Tier 2/3 support requests for enterprise clients, ensuring 98% SLA compliance for over 5,000 + users
- Worked closely with cross-functional teams using Jira to manage project tasks, track bugs, and support releases.
- Oversaw IBMi server operations by monitoring message queues, analyzing system performance, and verifying
- software integrity
- Identified and reported vulnerabilities through network and application scans, contributing to a 77% improvement
- in system security
- Managed data files and ensured incidents were resolved within 7 days, exceeding expectations
- Maintained identity and access management (IAM) integrations across platforms, including Active Directory,
- PowerShell, Single Sign-On
- Documented incident handlings and responses in accordance with standard operating procedures
- Performed cyber threat and vulnerability assessments on financial systems, identifying risks to transaction platforms
- and customer data integrity
- Supported security operations by reviewing SMTP logs and flagging suspicious activity for further investigation
- Proven ability to work across all layers of the email security stack, including threat detection, policy enforcement,
- encryption, data loss prevention (DLP), and secure email gateway configuration
Network Engineer - Information Technology
AVANCE
Houston, United States
04.2024 - 09.2024
- Enhanced IT system stability by implementing proactive maintenance routines and monitoring
- Ensured data security through rigorous procedures and maintained an up-to-date disaster recovery plan
- Assisted in the successful migration of a new servers with zero disruption to business operation
- Demonstrated proficiency of ticketing system to manage and process support requests
- Determined hardware and network system issues using proactive troubleshooting techniques
- Installed, terminated, and tested fiber optic cabling for commercial and industrial applications
- Ensured reliable operation of multi-channel digital communication systems for enterprise environments
- Enhanced CI/CD pipeline security by integrating SBOM tooling and secure artifact workflows in line with NIST 800-
- 218 guidance
- Provided TCP/IP networking support, managing IP addressing, subnetting, and routing across LAN and WAN
- environments
- Focused on developing and implementing hybrid architectures and leading cloud migrations
Deputy Sheriff
Fayette County Sheriff Department
Lexington, United States
04.2012 - 03.2022
- Conducted thorough investigations that led to the successful prosecution of numerous offenders
- Assisted in executing search warrants and securing digital and physical evidence, while ensuring procedures
- aligned with legal standards and departmental protocols
- Enhanced public trust by providing professional and compassionate assistance during emergencies
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety
- Conducted verifications using the National Crime Information Center (NCIC) system to support investigations
- Used Automated Fingerprint Identification systems to assist with identity verification and investigative procedures
- Maintained strict chain of custody for evidence, ensuring data integrity and compliance with investigative protocols
- Investigated incidents of online harassment, cyberstalking, and digital threats; applying digital forensic techniques
- and collaborating with cybercrime units to ensure victim safety and case resolution
- Reduced criminal activity through diligent surveillance, proactive policing, and collaboration with local businesses
- and residents
Officer Fayette Regional Juvenile Detention Center
Department of Juvenile Justice
Lexington, Kentucky
04.2014 - 10.2017
- Provided individual support for at-risk youth at a high-security level facility
- Conducted security checks and detainee headcount; monitored security cameras
- Ensured the safety and care of youth by following laws, rules, and organizational policies
- Prepared and maintained a variety of detention records, reports, and documentation including
- incident reports and case files
- Improved program effectiveness by collaborating with colleagues to develop innovative strategies
Education
Bachelor of Applied Technology - Cybersecurity
Lone Star College
Houston, TX05-2026
Lone Star College
Houston, TXSkills
- Network Design & Implementation
- Firewall Configuration
- Protocol Suite & Subnetting
- VPN & Remote Access
- Active Directory
- IT Infrastructure Management
- Network Troubleshooting
- SQL Database Administration
- Incident Response & Investigation
- Threat Analysis & Forensics
- Compliance Standards
- Automated Fingerprint Identification Systems
- Security Policy Enforcement
- Vulnerability Assessment
- Access Control & Identity Management
- Cyber Defense
Technical Skills
•Networking & Security Tools:
Microsoft Exchange, Office 365, Google Workspace,
Datadog, PRTG, ServiceNow
Palo Alto, Fortinet, Cisco ASA, TCP/IP, DNS, DHCP
VoIP & QoS
•Security Platforms & Standards:
SIEM, IBMi, NIST, CJIS, PCI-DSS
•Project Management:
JIRA, ServiceNow
•Productivity & Monitoring:
Microsoft Exchange, Office 365, Google Workspace,
Datadog, PRTG, ServiceNow
•Programming & Automation:
Python, Java, Oracle, PowerShell
Languages
English
Native/ Bilingual
German
Native/ Bilingual
Timeline
Security Supervisor
Peace Of Mind
07.2025 - Current
IT Support Engineer - Enterprise Software
Infor
09.2024 - 04.2025
Network Engineer - Information Technology
AVANCE
04.2024 - 09.2024
Officer Fayette Regional Juvenile Detention Center
Department of Juvenile Justice
04.2014 - 10.2017
Deputy Sheriff
Fayette County Sheriff Department
04.2012 - 03.2022
Bachelor of Applied Technology - Cybersecurity
Lone Star College
Lone Star College