Christopher Hollnagel
Journeymen Election
Alvin,TX
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Organized Sr. Service Tech. with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
20
20
years of professional experience
Work History
Sr. Service Tech.
Southwest Electrical Contracting Services
09.2016 - Current
- Optimized inventory management by maintaining accurate counts of replacement parts and reordering as necessary to avoid stock shortages or delays in service delivery times.
- Implemented preventative maintenance programs to minimize equipment failures and extend device lifespan.
- Stayed current on industry trends and technological advancements through continuous professional development efforts.
- Enhanced team morale and productivity by fostering collaborative atmosphere, sharing knowledge, tips, and best practices with colleagues regularly.
- Enhanced customer satisfaction with thorough inspections and quality repair work.
- Exceeded performance metrics through diligent troubleshooting and precise execution of repair procedures.
- Applied knowledge of various manufacturers'' equipment in order to provide accurate diagnoses and effective solutions tailored to specific devices.
- Reduced downtime of service calls by quickly diagnosing and resolving technical issues.
- Increased client trust by providing accurate quotes for services rendered based on diagnostic findings while remaining transparent about potential additional costs.
Lead Technician
All Texas Electrical
Houston, Tx.
06.2008 - 09.2015
- Contributed to development of company-wide best practices as subject matter expert in various technical areas.
- Developed comprehensive training materials to onboard new technicians, resulting in faster acclimation to role responsibilities.
- Recognized as top performer among peers due to outstanding productivity levels and commitment to excellence
- Enhanced system reliability with thorough troubleshooting and root cause analysis of technical issues.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications
- Contributed to the development of company-wide best practices as a subject matter expert in various technical areas
Apprentice/Journeyman Electrician
Powerline Electric
05.2004 - 06.2008
- Built strong relationships with team members and supervisors, fostering is positive work environment.
- Participated in team meetings and contributed valuable input for process improvements.
- Assisted with problem-solving efforts on challenging projects, developing critical thinking abilities.
- Utilized newly acquired skills by taking on increasingly complex assignments over time.
- Implemented suggestions from mentors, leading to enhanced productivity and skill development
- Assisted with problem-solving efforts on challenging projects, developing critical thinking abilities
- Participated in team meetings and contributed valuable input for process improvements
Education
GED -
Alvin Community College
Alvin, TX 05.2001 -
Electrician
San Jacinto College District
Pasadena, TXSkills
Hardware Repair
Facility Management
Telecommunications
Control systems
Hardware Repair
System Installation
Machine Operation
Precision measuring
Electrical Systems
Professional and Courteous
Mechanical abilities
Punctual and Reliable
Installation and Repair
Project Management
Troubleshooting skills
Problem and Issue Resolution
Attention to Detail
Troubleshooting ability
Safety Procedures Adherence
Visual Inspection
Timeline
Sr. Service Tech.
Southwest Electrical Contracting Services
09.2016 - Current
Lead Technician
All Texas Electrical
06.2008 - 09.2015
Apprentice/Journeyman Electrician
Powerline Electric
05.2004 - 06.2008
GED -
Alvin Community College
05.2001 -
Electrician
San Jacinto College District