Christopher Hood

• Directed daily relay operations, facilitating the movement of 20M+ pounds of freight weekly to and from the Kernersville Distribution Center while leading 20 supervisors and 300 road drivers, covering 100K+ miles per day.

• Accomplished a comprehensive management training program encompassing freight flow, over, short, and damaged (OSD), administration, dock operations, pick-up and delivery, and maintenance.

• Enhanced team performance by providing regular coaching, training, and performance feedback to staff members. Directed all HR processes, safety, P&L and operational goal achievement with a group of LTL facilities in UT and western WY.
• Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.

• Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals. Achieved over $8 million in profit (O.R. of 67.3%) in 2023, leading the company in revenue and profits.

• Oversee the day-to-day operations of the second-largest distribution center within the company, ensuring seamless execution of receiving, warehousing, order fulfillment, and shipping activities while driving operational excellence
• Effectively captain a 300-door facility, leading a team of 500 labor employees, providing guidance, training, and performance management to ensure productivity, meet goals, and drive success.
• Directed the opening of the first employee led & taught CDL Driving Academy on site at our facility. Successfully turning out 6 to 8 CDL drivers every four weeks.

• Successfully established and managed a new facility in south Atlanta, overseeing all aspects of operations, including dock, pick-up and delivery, relay, hiring, and maintenance, with a team of 100 employees
• Steered the terminal to achieve the top position among Florida and Georgia terminals in 2018 & 2019, surpassing goal hours variance
• Delivered exceptional results by optimizing operations, driving efficiency, and ensuring seamless execution of daily activities.

• Provided daily direction and oversight to dock, pick-up, delivery, and switching operations at a large metro Atlanta terminal with a 250-door facility, managing 35 supervisors, shift managers, 35 clerical staff, and 350 labor employees
• Adeptly managed a high-volume cross-dock operation, processing 22K+ shipments per week
• Spearheaded all aspects of human resources staffing, training, hiring, discipline, production, and load factor management, ensuring seamless operations for a facility operating 75K+ hours per month.

• Supervised a driver group, managing relay and local cartage operations, leading a team of 20 supervisors and 145 drivers
• Integrated the timely movement of goods, as well as pick-up and delivery within the metro Atlanta area
• Introduced a company-wide mandatory program and facilitated the safety council, achieving a remarkable 50%+ reduction in preventable accidents in 2005 and maintaining the same level of performance for the next three years.

• Streamlined sales, maintenance, and operations, managing 15 supervisors, clerks, and 60 combo driver/dock men
• Achieved $30M+ in annual revenue and elevated terminal to 5th position in the company's 50 largest satellite group.

• Led daily dock operations, overseeing the seamless movement of 16K+ weekly shipments to and from Florida
• Managed a team of 25 supervisors, ten (10) clerks, and 165 drivers/dock men and switchers at a 145-door facility.

Led operations at multiple facilities as I started my transportation career as a front line supervisor, terminal sales manager, cluster manager and assistant relay manager in four different cities in NC.