Christopher Houlding, CPM
Summary
Valued leader overseeing a portfolio of 24 communities, 3600 apartment homes across a broad spectrum of asset classes and affordability restrictions. Successful in balancing budgeting, compliance, operations, marketing, maintenance oversight, and personnel development. Excellent interpersonal and written skills, lauded for ability to motivate teams and industry-leading employee retention. Skill sets developed through 20 years of property management to successfully develop goals and achieve results.
Overview
11
11
years of professional experience
Work History
Regional Property Manager
Edgewood Management, Co.
06.2018 - Current
- Responsible for overseeing the operations and management of 14-24 rental communities, 2000-3600 apartments.
- Ability to understand financial goals and operate assets in owners' best interest in accordance with company established policies and procedures.
- Prepared and reviewed annual operating budgets, forecast reports and monthly variance reports for portfolio.
- Verified portfolio compliance with state and federal regulations avoiding any form of discrimination or illegal practices. Conducted audits on company policies and procedures.
- Oversaw all capital improvement and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Reviewed contractor bids, negotiated and updated property contracts.
- Worked closely with portfolio team members to achieve property goals, develop solutions to any problems, and collaborate ideas.
- Reviewed and approved payroll for portfolio to ensure completion and accuracy.
- 6 Ground-Up Lease-ups completed. Achieved stabilized occupancy of 95% within 8 months on 5 occasions. Oversee stump budget, FF&E procurement, staffing, marketing plans, compliance oversight, and 1st year close-out.
- Manage stabilized assets, assets in resyndication, and in construction. Average REAC of 95b. Average MOR - Satisfactory.
- Ensure compliance of community with regulatory standards.
Property Manager
Bozzuto Management Company
11.2015 - 06.2018
- Responsible for all daily operations and management of 2 residential apartment communities.
- Implemented and understood community financial goals and operating assets to owners best interest, and to REIT reporting standards.
- Oversaw all accounts payable and receivable, bad debt processing and property delinquency control, to include all court proceedings and evictions.
- Prepared detailed variance reports on financial standings and submitted results to Regional Manager for review.
- Inspected property on a daily basis to ensure impeccable curb appeal and scheduled all necessary preventative maintenance and unit inspections to maintain property upkeep.
- Addressed and resolved any resident complaints or concerns to provide prompt and effective remedial action in order to maintain resident satisfaction.
- Effectively supervised employees by executing employee relations, providing ongoing training/coaching on best practices and protocols, and completing annual employee performance reviews.
Property Manager
Klingbeil Capital Management
12.2012 - 11.2015
- Oversaw daily operations of 445- unit rental community.
- Posted and processed all accounts receivable and payable to ensure all policies and procedures were followed.
- Oversaw leasing department and reviewed marketing strategies resulting in minimal vacancy.
- Showed units to potential tenants and answered questions about life in the community.
- Checked rental eligibility of all applicants by following verification process and ensuring compliance with company policies and procedures.
- Settled any tenant conflicts in a timely manor and escalated any critical issues to ensure immediate resolution.
- Coordinated maintenance and repair requests with maintenance department to maintain property upkeep and resident satisfaction.
Education
Bachelor of Arts - Economics
Colgate University
Hamilton, NY06.2000
Skills
- Over Twenty years of experience in residential property management, sales and marketing
- Experienced Lease-Up Strategist from early-development through stabilized occupancy
- Extensive experience writing operating budgets, developing variance and reforecast reports, analyzing economy of scale opportunities, achieving cost savings through innovation and technology implementation
- Develop management plans for acquisition of new communities through solicited RFP's or Owner Request
- Excellent customer service and team building skills
- Proficient in Microsoft Office, Yardi, Onesite
- Valued mentor to employees current and former, seeking to develop skills in property management
Affiliations
- IREM Chapter 77
- PMA- DC
- Director - KayKay's Cause, a 501 C3
Timeline
Regional Property Manager
Edgewood Management, Co.
06.2018 - Current
Property Manager
Bozzuto Management Company
11.2015 - 06.2018
Property Manager
Klingbeil Capital Management
12.2012 - 11.2015
Bachelor of Arts - Economics
Colgate University
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