CHRISTOPHER HRINCA
Columbus
Summary
Results-driven insurance professional with background overseeing operations and devising sales strategies. Successful at analyzing industry trends, market, financial reports and sales data to gain vital insights. Accomplished at propelling sales to achieve targets through key account relationship management and new client prospecting. Highly proficient in sales, client relations, and leadership.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Manager
Allstate Insurance
12.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Streamlined internal processes for better efficiency in account management tasks.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
Agency Manager
Allstate Insurance
12.2018 - 12.2022
- Created and developed talk paths for sales agents
- Conducted interviews for hiring process
- Conducted training and onboarding for new hires
- Held accountability to agency goals by focusing on key performance indicators
- Organized lead sources and marketing spend
- Analyzed conversion rate of lead sources to provide insight on future marketing
- Conducted daily team meetings and individual trainings
- Monitored live calls to ensure quality and discover opportunities for growth
- Generated team-based incentives and competitions to promote engagement and focus
- Responsible for daily remittance reports and deposits
- Established referral partners through loan officers and realtors
- Conducted life insurance appointments
- Resolved escalated client complaints
- Managed claim process by educating clients and coordinating with third parties
- Conducted insurance reviews for current clients
- Consistently worked with clients and prospects to ensure trainings and processes are relevant to consumer habits
- Analyzed retention data and developed action plans to inform operational strategy and focus
Account Manager
Allstate Insurance
11.2017 - 12.2018
- Expanded client base with powerful marketing, cold calling and referral management
- Met and consistently exceeded monthly and quarterly insurance sales goals through detailed product and service knowledge
- Established strong customer relationships with regular outreach and follow-ups to maintain high satisfaction rate
- Worked collaboratively with colleagues to reach business goals, maximize leads and generate sales opportunities
- Responded to customer inquiries and issues, maintaining sound sales practices
- Handled booking, bank deposits and other administrative tasks
- Cross-promoted new insurance policies to existing customers
- Explained different options to prospective clients and recommended suitable insurance policies
- Provided clients with education and assistance throughout the claims process
Education
Bachelor of Actuarial Science & Mathematics -
Otterbein University
Westerville, Ohio05.2015
Diploma - undefined
Thomas Worthington
Worthington, Ohio05.2011
Skills
- Critical thinking
- Employee training
- Ability to multitask
- Business management
- Team leadership
- Time management
- Sales
- Task prioritization
- KPI tracking
Certification
- Property & Casualty Licenses
- Life & Health Licenses
Timeline
Account Manager
Allstate Insurance
12.2022 - Current
Agency Manager
Allstate Insurance
12.2018 - 12.2022
Account Manager
Allstate Insurance
11.2017 - 12.2018
Diploma - undefined
Thomas Worthington
Bachelor of Actuarial Science & Mathematics -
Otterbein University
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