Etienne Hamilton
Dallas,Texas
Summary
Accomplished Account Manager with a proven track record at CBIZ, enhancing client satisfaction and retention through exceptional account management and customer service. Skilled in teamwork and collaboration, adept at identifying upsell opportunities, and excelling in risk analysis. Achieved a high client retention rate by leveraging both hard and soft skills to exceed expectations.
Overview
12
12
years of professional experience
Work History
Account Manager
CBIZ
12.2022 - 08.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Risk Analyst
Altisource
01.2021 - 08.2022
- Ensured adherence to regulatory requirements by conducting regular reviews of policies, procedures, and controls related to risk management practices within the organization.
- Investigated allegations to check validity and recommend actions to minimize risk.
- Improved decision-making processes by providing insightful recommendations based on thorough risk analysis.
- Supported business continuity planning efforts by conducting risk assessments for critical processes, identifying areas of vulnerability and recommending appropriate mitigation measures.
Real Estate Agent
Habitat Apartment Locators
11.2018 - 12.2020
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advised clients on market conditions and property value for informed decision-making.
Commercial Insurance Account Manager
Converse Insurance
06.2017 - 10.2018
- Streamlined policy renewal processes for increased efficiency and reduced client wait times.
- Implemented strategic marketing initiatives to attract new business and increase overall brand visibility in the market.
- Maintained detailed records of account transactions, facilitating accurate reporting and analysis for management review.
- Provided ongoing support to clients through regular communication and updates on policy changes or industry developments.
Construction Project Manager
Jona Lane Enterprise
06.2012 - 04.2017
Education
Bachelor of Science - Agricultural Business And Management
Pennsylvania State University
University Park, PA 05.2001 -
Skills
Customer service
Leadership
Relationship Building
Critical Thinking
Effective Communication
Problem-Solving
Adaptability
Time Management
Conflict Resolution
Strategic Thinking
Emotional Intelligence
Sales
Licenses & Certifications
Real Estate (TREC), Mortgage Loan Origination (NMLS), Property, Casualty, Life, & Health (TDI), Public Adjuster,
Forklift, OSHA-10
Timeline
Account Manager
CBIZ
12.2022 - 08.2024
Risk Analyst
Altisource
01.2021 - 08.2022
Real Estate Agent
Habitat Apartment Locators
11.2018 - 12.2020
Commercial Insurance Account Manager
Converse Insurance
06.2017 - 10.2018
Construction Project Manager
Jona Lane Enterprise
06.2012 - 04.2017
Bachelor of Science - Agricultural Business And Management
Pennsylvania State University
05.2001 -