NICOLE Harrington
Brighton,USA
Summary
Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Account Manager
ROCK SOLID LOGISTIC
Brighton, MI
02.2021 - 02.2024
- Utilized problem-solving skills when dealing with difficult customers.
- Developed strategies to increase revenue from existing accounts.
- Resolved customer complaints in a timely manner.
- Meeting and exceeding sales goals and budgets
- Provided training and guidance to new Account Managers.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
Account Manager
UNITED ROAD
Brighton, USA
07.2017 - 02.2021
- Responsible for maintaining contractual business and exceeding sales budgets. Working with team members to ensure high levels of customer service and following through with commitments.
- Call center sales environment responsible for managing customer relationships, creating excellent customer service, handling service issues with urgency. Part of a mentor program motivating new employees to reach their sales goals.
- Responsible for working a book of business of over 400 accounts and always prospecting for new business.
Sales Consultant
FELDMAN AUTOMOTIVE
New Hudson, USA
04.2016 - 06.2017
- As a Sales Consultant I am responsible for selling vehicles to new and existing customers.
- I am responsible for creating my own business by making phone calls, using social media, and receiving phone calls from prospecting customers.
- I average between 16 and 22 cars a month with a gross profit being around $85000.
Beverage and hospitality manager
RED LOBSTER
Downers Grove, USA
02.2014 - 02.2016
- Responsible for all operations of the restaurant.
- Ensuring safety and sanitation processes are being followed.
- Responsible for selecting great team members for employment.
- Setting and maintaining standards.
- Develop team members for cross training and promotions.
- Handling guest complaints with urgency.
- Ordering and receiving food and beverage.
- Responsible for weekly and monthly inventories.
- Ensuring sales growth.
- Managing cost of business on a day to day basis.
- Scheduling team members.
- Ensuring sales reports are being filed daily.
- Created excel programs for daily sales and labor reports.
- Ensuring great communication with my peers.
seasonal employee
WALT DISNEY WORLD Resort
Orlando, USA
02.2010 - 01.2016
- Magic Kingdom - Quick Service Restaurant/Food & Beverage Coordinator.
- Exceeding Guest expectations while utilizing Disney's Four Keys Basics.
- Responsible for up to 70 cast members in making the everyday operation run smoothly.
- Assist Leaders with cast issues.
- Responsible for financials for 10 locations with amounts of up to $100,000 a day.
- Monitor location labor.
- Partnering with other locations based on business needs.
- Member of the Safety committee.
- Prepare, handle and serve quality standards of food.
- Train new cast members in various support roles.
- Help develop cast members to achieve their goals.
- Deployed and adapted to other locations throughout Walt Disney World.
Education
High school diploma -
Howell High School
05-2009
Skills
- MS Office
- Quickbooks
- Sales
- Salesforce
- Management
- CRM Software
- Sales Management
- Outside Sales
- Restaurant Experience
- Business Development
- Telemarketing
- Microsoft Excel
- Customer Service
- Microsoft Powerpoint
- Microsoft Office
- Microsoft Outlook
- Customer Relationship Management
- Hospitality Management
- Inside Sales
- Negotiation
- Sales: Influence & Negotiation - Highly Proficient
- Customer Focus & Orientation - Expert
- Verbal Communication - Familiar
- Spreadsheets with Microsoft Excel - Familiar
- Sales Skills - Highly Proficient
- Data Entry: Attention to Detail - Familiar
- Inside Sales - Highly Proficient
- Customer Service - Proficient
- Call Center Customer Service - Highly Proficient
- Sales Skills - Proficient
- Proficient in all Microsoft Office programs
- Customer relationship management
- Sales strategies
Certification
- Driver's license
- Illinois Food Service Sanitation Certification (ServSafe)
Timeline
Account Manager
ROCK SOLID LOGISTIC
02.2021 - 02.2024
Account Manager
UNITED ROAD
07.2017 - 02.2021
Sales Consultant
FELDMAN AUTOMOTIVE
04.2016 - 06.2017
Beverage and hospitality manager
RED LOBSTER
02.2014 - 02.2016
seasonal employee
WALT DISNEY WORLD Resort
02.2010 - 01.2016
High school diploma -
Howell High School