Sonya Galloway Reaves

• Managed client accounts, maintaining accurate records and timely follow-up on service requests.
• Coordinated order updates between sales, production, and fulfillment teams to support seamless delivery.
• Reviewed project specifications with clients to confirm requirements, deadlines, and output expectations.
• Resolved account issues promptly, preserving service quality and client satisfaction.
• Monitored open projects to identify risks and maintain accuracy through completion.
• Supported onboarding of new clients by gathering details and documenting account preferences.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Communicated proactively with internal teams to align work priorities and prevent delays.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
• Actively participated in networking events within the industry, expanding professional connections and generating leads.

Sold government free phones to customer who met qualifications for free phones.

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Developed and maintained courteous and effective working relationships.

• Prospected new customers through outbound calls, email outreach, and lead follow-up.
• Presented product offerings with clear, customer-focused communication.
• Assessed customer needs and recommended suitable service solutions.
• Managed sales pipeline updates and activity tracking in CRM systems.
• Built rapport with clients through responsive service and consistent follow-up.
• Resolved objections by addressing concerns and clarifying value proposition.
• Coordinated account details with internal teams to support smooth order processing.

• Operated cash register accurately while processing cash, card, and EBT payments.
• Scanned items efficiently and verified pricing for accuracy at checkout.
• Bagged groceries carefully to protect fragile items and customer purchases.
• Assisted customers with locating items and answering register-related questions.
• Balanced drawer transactions and followed cash-handling procedures.
• Resolved price discrepancies by coordinating with front-end support.
• Supported smooth checkout flow by working quickly during peak periods.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
• Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
• Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
• Performed cash, card, and check transactions to complete customer purchases.
• Handled cash with high accuracy and took care to check bills for fraud.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Maintained current knowledge of store promotions and highlighted sales to customers.

• Promoted product offerings to prospects through inbound and outbound sales conversations.
• Qualified leads and matched customer needs with appropriate service options.
• Built rapport with customers to support trust and repeat business.
• Processed sales orders accurately while maintaining detailed account records.
• Followed up on inquiries to address objections and advance opportunities.
• Applied CRM tools to track pipeline activity and update customer information.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
• Collaborated with marketing to create impactful promotional materials for increased brand awareness.
• Achieved or exceeded company-defined sales quotas.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Maintained current knowledge of evolving changes in marketplace.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Recorded accurate and efficient records in customer database.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Built diverse and consistent sales portfolio.
• Generated advertising brochure for vendor use.
• Qualified leads and identified customer needs through consultative conversations.
• Promoted wireless plans and devices to customers in direct sales settings.
• Processed orders and activations while maintaining data accuracy in customer records.
• Resolved customer questions and objections to support purchase decisions.

• Directed production schedules to align packaging, inventory, and shipping requirements.
• Coordinated vendor deliveries to maintain material availability for ongoing production runs.
• Implemented workflow improvements to reduce bottlenecks across manufacturing operations.
• Monitored quality control standards to ensure consistent product output and packaging accuracy.

• Packed outbound orders accurately to match picking slips and shipping requirements.
• Verified product codes, quantities, and condition before carton sealing.
• Labeled packages clearly for efficient sorting and warehouse routing.
• Inspected items for damage and separated nonconforming merchandise.
• Staged completed cartons for palletizing, loading, and dispatch.
• Maintained organized work area to support smooth fulfillment operations.
• Followed safety procedures while handling materials and packaging equipment.
• Assisted teammates with replenishment, packing flow, and order readiness.
• Complied with safety, health, and environmental regulations as prescribed by law.
• Ensured timely completion of orders through effective time management and multitasking skills.
• Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
• Contributed to customer satisfaction by securely packaging fragile items to prevent damage during shipment.
• Played key role in peak season by managing increased packing volume, ensuring no backlog.
• Reduced packaging time, carefully selecting and using appropriate tools and methods.
• Participated in emergency drills, enhancing team readiness for potential warehouse incidents.
• Assembled boxes, cartons and containers to package items.
• Inspected items for defects and damage.
• Placed items into bags, boxes or other containers.
• Loaded items onto conveyor belts and pallets.
• Loaded and unloaded items from production line.
• Counted items to verify accuracy of orders.
• Weighed packaged items to calculate total weight.
• Sealed containers and packages with glue, tape or other materials.
• Secured items for storage or shipment.
• Recorded product, packaging and order information on specified forms.
• Operated shrink wrap, banding and other wrapping machines.
• Proved successful working within tight deadlines and a fast-paced environment.
• Adjusted machine settings to accommodate different items and packaging materials.

• Directed daily sales and service operations, ensuring smooth customer support and timely issue resolution.
• Supervised technicians and sales staff, coordinating workloads to maintain consistent service quality.
• Managed inventory levels, ordering parts and equipment to support repair and sales demands.
• Coordinated repair scheduling, balancing customer needs with technician availability and turnaround expectations.
• Reviewed service orders and sales transactions for accuracy, reducing errors in billing and documentation.
• Trained staff on product knowledge, service procedures, and customer communication standards.
• Monitored workflow efficiency, adjusting priorities to improve store performance and service delivery.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maintained professional, organized, and safe environment for employees and patrons.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Improved marketing to attract new customers and promote business.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.

• Screened candidates against job requirements and scheduled interviews with hiring managers.
• Sourced qualified applicants through job boards, referrals, and applicant tracking systems.
• Coordinated recruiting workflows, maintaining accurate candidate records and status updates.
• Conducted initial phone interviews to assess skills, availability, and role fit.
• Communicated offer details, interview feedback, and next steps to candidates professionally.
• Supported onboarding tasks, including document collection and new-hire process coordination.
• Partnered with hiring teams to align staffing needs with open requisitions.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Coordinated schedules to arrange management interviews with applicants.
• Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
• Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
• Created engaging job postings that accurately reflected position requirements while showcasing company culture.
• Operated and maintained applicant tracking and candidate management systems.
• Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
• Increased candidate placements by developing and maintaining relationships with clients and candidates.
• Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
• Provided detailed feedback to unsuccessful candidates, contributing to positive company image.
• Conducted thorough background checks and reference verifications, ensuring reliability and integrity of new hires.
• Assisted with writing job postings and job descriptions for boards.
• Organized and attended job fairs and networking events, increasing visibility and candidate pipeline.

I completed general topics for requirments in college program.