Christopher Jacobo
Chicago,IL
Summary
Seasoned professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, reservation systems, and conflict resolution. Excel at communication, problem-solving, and adaptability, ensuring positive guest experiences and smooth operations in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Staff Member
Chicago Fire
Chicago, IL
09.2024 - Current
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Assisted guests at check-in, providing information on various services within the building.
- Managed daily logbook of visitors entering the building premises.
Operations Crew Member
Chicago Red Stars
Chicago, IL
04.2022 - Current
- On certain games, I would come in a day before game day to start setting up everything needed throughout the stadium for the actual game day.
- On the actual game days, I was at the stadium a couple of hours before the gates opened, and ensured that all the interactive things for fans were up and running.
- After game was over, we took down all the things that were set up for the game, and made sure they were placed in the correct spot.
Ground Operations Agent
Southwest Airlines
Chicago, IL
09.2022 - 03.2023
- As a ground operation agent, there were multiple positions you had at Southwest, from unloading and loading the plane with the bags of all the passengers aboard to guiding the plane in or out, etc.
- One position that I held was transferring a certain number of bags from one plane to the connecting gates of the passengers.
- On some days, I was a driver who would take the bags of passengers checking in to their correct gate.
PSA LEAD
Prospect Air Service
Chicago, IL
05.2019 - 09.2022
- One of my positions as a PSA was to guide a person in need of a wheelchair to or from their gate in a timely fashion.
- As a lead, I was tasked with looking after any calls that needed an extra set of eyes on them, making sure that all the PSAs were set up with the correct equipment to do their jobs quickly and safely.
- I was trusted with ensuring all the calls and employees were doing their job up to standards.
Education
Some College (No Degree) -
Malcolm X College
Chicago, ILCamp/clinic Soccer Coach -
Chicago Red Stars
Bridgeview, ILSkills
- Customer service expertise
- Team-player attitude
- Sales experience
- Scheduling appointments
- Cash-handling experience
- Strong organization
- Fluent in English and Spanish
- Training and mentoring
- Front office support
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Chicago Red Stars camp and clinic coach
Timeline
Front Desk Staff Member
Chicago Fire
09.2024 - Current
Ground Operations Agent
Southwest Airlines
09.2022 - 03.2023
Operations Crew Member
Chicago Red Stars
04.2022 - Current
PSA LEAD
Prospect Air Service
05.2019 - 09.2022
Some College (No Degree) -
Malcolm X College
Camp/clinic Soccer Coach -
Chicago Red Stars
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