Christopher James
Oxford,AL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in wood industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
17
17
years of professional experience
Work History
Technical Service Representitive
Sherwin Williams Co
Birmingham, AL
05.2010 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers with positive attitude and focus on customer satisfaction.
- Developed S.O.P's to insure continuation of customer product quality.
- Worked with area and sam's teams to transition large manufacturers to Sherwin Williams coatings in multiple countries and states.
- Worked with installers to set up and calibrate newly purchased equipment for customers in the cabinets and flooring segments.
- Assisted in aiding blending facilities in catching up on production to insure products were blended and delivered on time.
- Conducted training sessions for SW employees and customers to further enhance there abilities to provide positive service to there respective jobs.
Technical Service Representative
Valspar Corporation
Birmingham, AL
02.2005 - 05.2010
- Resolved diverse range of technical issues across multiple systems and applications for customers.
- Worked with local QC team to maintain the highest of quality performance of Valspar coatings.
- Daily monitoring of all customer production lines to maintain steady production flow.
- Developed and updated S.O.P's for all production line's to ensure positive quality of production.
Education
High School Diploma -
Jacksonville High School
Jacksonville, AL05.1991
Skills
- A natural leader, Calm and Professional Under Pressure
- Proficient with Aurora color matching system
- Customer Account Management
- Strong in all solvent and water based Stain matching systems and chemistries
- Strong in all UV coatings and application of said coatings
- Proficient with Stain and Paint application equipment
- Proficient with Microsoft word and excel programs
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Strong Analytical and Problem Solving Skills
- Team-Oriented and Cooperative
- Establishing and Maintaining Customer Relationships
Accomplishments
2011 Million Dollar Cub for customer-Legacy Cabinets. $2,023,597
2012 Million Dollar Cub for customer-Legacy Cabinets $2.372,996
2013 Million Dollar Cub for customer-Legacy Cabinets $3,164,149
2014 Formidable Account Growth award for Legacy Cabinets- 957,393
2014 Ray Bubb Nominee. ( award for most outstanding Technical Service Representative)
2015 Relentless Technical Representative award. South region
2019 Presidents Club Spectrum Of Excellence Technical Service Award.
Timeline
Technical Service Representitive
Sherwin Williams Co
05.2010 - Current
Technical Service Representative
Valspar Corporation
02.2005 - 05.2010
High School Diploma -
Jacksonville High School
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