Christopher James
West Palm Beach,FL
Summary
Dynamic operations, sales, and retail management professional with 10+ years of leadership experience across high-volume environments. Proven ability to build strong teams, drive sales growth, streamline operations, and deliver exceptional customer service. Skilled in employee development, conflict resolution, P&L oversight, and efficiency improvement. Strong communicator with a results-driven, hands-on leadership style.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Site Manager
El Car Wash
08.2024 - 11.2025
- Managed daily operations, staffing, and site performance for a high-traffic car wash location.
- Oversaw scheduling, onboarding, and interviewing for all new hires.
- Handled customer complaints, processed damage claims, and ensured top-tier service quality.
- Conducted P&L reviews, monitored KPIs, and implemented cost-control strategies.
- Trained teams on sales techniques and upselling, increasing membership conversions.
- Maintained equipment functionality and coordinated repairs to minimize downtime.
Warehouse Associate
ALDI
08.2023 - 06.2024
- Selected, organized, and staged products for store fulfillment with accuracy and speed.
- Operated tugger equipment to transport inventory safely within warehouse.
- Secured pallets for shipment and maintained efficiency in high-volume logistics environment.
Sales Representative
Vivint
01.2023 - 06.2023
- Performed door-to-door sales as a 1099 contractor focusing on smart home and solar solutions.
- Delivered persuasive presentations and closed deals with no pre-generated leads.
- Mastered product knowledge to educate homeowners and build trust-based relationships.
Assistant Manager
DTLR, Inc
10.2019 - 09.2020
- Supervised sales associates and supported store manager with daily operations.
- Achieved sales goal 7 out of 9 months; hit consecutive goals twice.
- Led scheduling, recruiting, and merchandising strategies to improve store performance.
Assistant Manager
Johnston & Murphy
04.2016 - 06.2019
- Recruited, trained, and coached staff to exceed operational and sales objectives.
- Delivered exceptional customer service, increasing customer retention and satisfaction.
- Improved annual sales from -3% to +25% above plan through strategic execution.
- Strengthened merchandising, receiving, and maintenance procedures to reduce costs.
Assistant Manager
J.Crew
02.2014 - 03.2018
- Supported scheduling, delegation, and training to ensure strong store performance.
- Achieved seasonal and operational goals through innovative teamwork initiatives.
- Managed customer service, complaint resolution, stock organization, and cash handling.
- Enhanced merchandising strategies to boost customer engagement and traffic.
Lead Lifeguard
Rapids Water Park
04.2008 - 05.2014
- Supervised lifeguards, maintained guest safety, and managed conflict resolution.
- Performed CPR and emergency response with positive outcomes.
- Trained new lifeguards and upheld high safety and operational standards.
Education
Associate of Arts -
Palm Beach State College
01.2014
High School Diploma - undefined
Dreyfoos School of the Arts
01.2011
Skills
- Retail Management
- Sales Leadership
- Customer Service
- P&L Review
- Team Development
- Recruiting & Training
- Merchandising
- Inventory Control
- Conflict Resolution
- Cash Handling
- Operations Management
- Equipment Maintenance
- Logistics
- Microsoft Office
- Time Management
- Communication
- Door-to-Door Sales
- Warehouse Operations
Accomplishments
- Top Rookie Sales Rep in the company for the week at Vivint
- #1 Site in region for Conversion for 3 months at El Car Wash.
- Launched an LLC for my side business as a Mobile Mechanic.
- Made 200 sales in one month at West Blue Heron ECW
- Promoted at 2 thirds of all jobs I have worked.
Certification
- CPR Certified
- Lifeguard Training
Languages
English
Native or Bilingual
Spanish
Elementary
Patois
Elementary
Interests
- Playing Sports
- Historical Exploration
- Documenting and sharing travel experiences
- I enjoy helping others and giving back to the community
- I like working with my hands and fixing things
- Music
Timeline
Site Manager
El Car Wash
08.2024 - 11.2025
Warehouse Associate
ALDI
08.2023 - 06.2024
Sales Representative
Vivint
01.2023 - 06.2023
Assistant Manager
DTLR, Inc
10.2019 - 09.2020
Assistant Manager
Johnston & Murphy
04.2016 - 06.2019
Assistant Manager
J.Crew
02.2014 - 03.2018
Lead Lifeguard
Rapids Water Park
04.2008 - 05.2014
High School Diploma - undefined
Dreyfoos School of the Arts
Associate of Arts -
Palm Beach State College