Cindy Varghese
Fletcher,USA
Summary
I am seeking a challenging role where I can leverage my skills and experience to drive business success while fostering personal and professional growth.
Overview
1
1
Certification
32
32
years of professional experience
Work History
Senior Site Operations Manager
Lacosta Services
Beavercreek, OH
03.2025 - Current
- Site Operations Manager promoted to Senior Site Operations Manager over multiple locations.
- Manage daily operations of janitorial services for GE Unison/Flyer, ensuring high-quality service delivery and operational efficiency.
- Monitored key performance indicators (KPIs) to manage operations effectively within budget constraints and drive service quality.
- Oversaw timekeeping, attendance tracking, and payroll processes for janitorial department, ensuring accurate and timely employee compensation.
- Monitor HBC's hours budget comparison maintaining yearly budgets and cost projections for the client.
- Monitored and managed contractual obligations to ensure compliance with client expectations. to the satisfaction of the client.
- Maintain all aspects of inventory to ensure seamless operations and adequate resources for client.
- Conduct daily audits to uphold service standards and compliance.
- Supervise and train the janitorial team to maintain performance and quality standards.
- Facilitate weekly safety training to promote a safe working environment for all employees.
- Facilitated regular bimonthly client meetings to ensure exceptional service delivery and address client concerns proactively.
- Identified and managed special projects for client, making recommendations of services.
Area Manager
Clean Team, Inc.
Dayton, OH
06.2022 - 03.2025
- Supervised operations across 14 client locations, managing team of 25 cleaners to deliver high-quality service.
- Served as primary liaison between clients and company, addressing concerns and resolving issues to maintain strong client relationships.
- Monitors hourly budgets and optimizes resource allocation to maximize efficiency and cost-effectiveness.
- Oversee inventory management for services rendered, ensuring timely availability of supplies and adherence to budget constraints.
- Led recruitment, onboarding, and training of employees to enhance performance, ensure quality assurance, and support career development.
- Proactively cover service gaps by providing hands-on assistance, ensuring uninterrupted service and client satisfaction.
- Champion process improvement initiatives to enhance workflow efficiency and team productivity.
Site Manager
Clean Team
Troy, OH
06.2021 - 06.2022
- Progressed from site lead to site manager, ultimately advancing to area manager, showcasing leadership and adaptability throughout transitions.
- Supervised daily operations at a large sub-frame manufacturing plant, ensuring adherence to safety standards and quality expectations.
- Managed cleaning projects across college campuses, corporate offices, industrial facilities, and remodeling sites, ensuring high standards of cleanliness and client satisfaction.
- Managed cleaning projects across diverse environments, including college campuses, corporate offices, industrial facilities, and remodeling sites.
- Operated and maintained industrial cleaning equipment, such as floor scrubbers, to ensure efficiency and quality service.
- Contributed to process improvement initiatives while addressing site-specific needs, enhancing customer satisfaction and operational effectiveness.
Janitorial Manager
Kay's Cleaning Service
Dayton, OH
06.2015 - 04.2021
- Supervised team of cleaners across three office locations, assigning tasks and ensuring timely completion to enhance operational efficiency.
- Managed daily operations, including workload distribution, inventory tracking, and issue reporting to supervisors.
- Coordinated supply distribution and resource allocation for team members before shifts to support smooth operations.
- Maintained high standards of cleanliness and professionalism, contributing to a safe and welcoming environment for office staff and visitors.
- Upheld high standards of cleanliness and professionalism, fostering a safe and welcoming environment for office staff and visitors.
Lead Security Supervisor
Volunteer
New Carlisle, OH
08.2012 - 08.2018
- Led the security team for Able Homeschool Co-Op, ensuring a safe and secure environment for children during class sessions.
- Monitored facilities and grounds, proactively identifying and addressing potential security risks.
- Collaborated with staff and volunteers to effectively enforce safety protocols and manage incident responses.
- Exhibited strong leadership and situational awareness, fostering a safe environment in a family-oriented educational setting.
Professional House Staging Manager
Restoration Solutions
Huber Heights, OH
06.2016 - 09.2017
- Coordinated with foreman to efficiently clear and prepare rental properties for market after tenant turnover.
- Maintained high standards of cleanliness and organization, contributing to successful property presentations and client satisfaction.
- Facilitated communication between clients and work crews, ensuring smooth operations and enhancing overall client satisfaction.
- Upheld cleanliness and organization standards, directly impacting successful property presentations and fostering client satisfaction.
Client Support Management
Fidelity Home Healthcare
Kettering, OH
05.2010 - 09.2012
- Coordinated schedules between traveling nurses, therapists, and family PCPs to ensure seamless client care.
- Compiled and organized patient care data into actionable referrals, enhancing communication and service delivery.
- Conducted well-check calls with clients to assess needs and promote satisfaction with care services.
- Utilized knowledge of medical terminology, supported by a life insurance license, to communicate effectively with healthcare professionals and clients.
- Maintained organized records and facilitated collaboration among healthcare teams to achieve optimal client outcomes.
Lead Line Inspector and Quality Assurance
Delphi Automotive
Dayton, OH
04.1999 - 05.2006
- Managed teams across multiple manufacturing processes to ensure quality and consistency in production of brake assembly components.
- Supervised a team of 15, coordinating job setups, teardowns, and production planning for efficient transitions between manufacturing stages.
- Ensured adherence to high-quality production standards and safety protocols in fast-paced manufacturing environment.
Lead Clerk
Arby's
Englewood, OH
08.1994 - 07.1998
- Promoted to Team Leader, managing front-end operations, including cashiering, customer interactions, and maintaining cleanliness and organization of the dining area.
- Promoted to team leader, overseeing front-end operations, enhancing customer interactions, and ensuring cleanliness and organization of the dining area.
- Provided exceptional customer service in a fast-paced environment, ensuring customer satisfaction through efficient order processing and problem resolution.
- Trained and mentored team members, fostering collaboration and enhancing team dynamics.
- Trained and mentored team members, fostering a collaborative work environment and improving overall team performance.
- Managed workloads, delegated tasks, and ensured coordination between front and back-of-house operations.
Chair, UAW Chaplaincy Committee
Delphi Automotive
Dayton, OH
- Led a team of 10 chaplains across two plants, providing emotional and spiritual support to the workforce.
- Coordinated hospital visits, well-being checks, and care initiatives, providing timely support for employees in distress.
- Fostered supportive work environment by addressing employee needs and enhancing team unity.
Education
Life and Health Insurance -
Hondros College
RemoteHigh School Diploma -
Enterprise Online Highschool
GeorgiaSkills
- Performance management
- Supervising experience
- Manufacturing company experience
- Project planning
- Customer relationship building
- Management
- Stakeholder management
- Data management
- Supply chain management
- Equipment maintenance
- Team motivation
- Computer skills
- Staff development
- Profit and loss analysis
- Profit & Loss statement
- Office management
- Operational management
- Microsoft Word
- Recruiting
- Preventative hardware maintenance
- Sales
- Team collaboration
- Account management
- Clean workspace maintenance
- Customer complaint resolution
- Client phone interaction
- Service scheduling
- Crew management
- Interviewing
- Data reporting
- Attention to detail
- Staff training
- Computer science
- Mobile devices
- Facility upkeep
- Contracts
- Facility management
- Hospitality management
- Client relationship development
- Custodial experience
- Physical safety enforcement
- Managing facilities maintenance teams
- Key Performance Indicators
- Process improvement
- Managing customer accounts
- Project budget management
- Inventory management
- Microsoft Teams
- Safety protocol implementation
- Customer communication
- Data-driven decision making
- Staffing management
- Retail sales transactions
- Data collection
- Physical fitness
- Transportation logistics
- Employee relationship building
- Organizational skills
- Analytics
- Employee retention
- Outdoor work
- Stakeholder engagement
- Budget management
- Overseeing training
- Microsoft PowerPoint
- Time management
- Payroll management
- Team management
- Cleaning team management
- Supplier management
- Safety regulations
- Safety equipment
- Commercial cleaning
- Phone communication
- Fiscal management
- Team leadership
- Contract management
- Logistics coordination
- Industrial cleaning
- Workspace organization
- General management
- Operational budget management
- Customer support
- Quality control management
- Performance dashboard reports
- Computer operation
- Coaching
- Staff supervision
- Production inventory management
- Decision making
- Resource scheduling coordination
- Writing skills
- Hiring
- Customer relationship management
- Electric pallet jack
- Cross-functional communication
- Data entry
- Cleaning operations
- Safety compliance
- Budgeting
- Production scheduling
- Microsoft Excel
- Client communication
- Vendor relationship building
- Performance evaluation
- Escalation handling
- Team development
- Retail management
- Client onboarding
- Training sessions
- Personal protective equipment (PPE) use
- Driving
- Cross-functional collaboration
- Maintenance task scheduling
- Operational technologies
- Customer retention
- Productivity software
- Staff scheduling
- Operations management
- Task prioritization
- Client relationship management
- Facility maintenance management
- Recruitment process management
- Team scheduling
- Confidential information handling
- Computer literacy
Certification
- License in Life Insurance, Ohio
- Driver's License
Languages
English
Willing To Relocate
- Troy, OH
- Dayton, OH
- Tipp City, OH
Additional Information - Authorized To Work
Authorized to work in the US for any employer
Timeline
Senior Site Operations Manager
Lacosta Services
03.2025 - Current
Area Manager
Clean Team, Inc.
06.2022 - 03.2025
Site Manager
Clean Team
06.2021 - 06.2022
Professional House Staging Manager
Restoration Solutions
06.2016 - 09.2017
Janitorial Manager
Kay's Cleaning Service
06.2015 - 04.2021
Lead Security Supervisor
Volunteer
08.2012 - 08.2018
Client Support Management
Fidelity Home Healthcare
05.2010 - 09.2012
Lead Line Inspector and Quality Assurance
Delphi Automotive
04.1999 - 05.2006
Lead Clerk
Arby's
08.1994 - 07.1998
Chair, UAW Chaplaincy Committee
Delphi Automotive
Life and Health Insurance -
Hondros College
High School Diploma -
Enterprise Online Highschool