CHRISTOPHER J. COTE
Nashua,USA
Summary
Experienced in coordinating service operations and delivering exceptional customer experiences. Excels in utilizing effective team management to consistently surpass service goals. Proven track record of implementing process improvements and efficiently resolving service-related challenges. Dedicated to enhancing operational efficiency and ensuring customer satisfaction.
Overview
35
35
years of professional experience
Work History
Facilities & Workplace Services Manager
Boston Beer Company
07.2009 - Current
- Responsible for all general maintenance duties for the facility 24/7/365
- Ensures that all systems, HVAC, electrical, janitorial, fire protection in Boston and security for all BBC facilities/locations; serve as primary point person for contractors and building management
- Facilitate office moves, construction projects and furniture reconfigurations, working with outside vendors, getting quotes, setting schedules for work and assure projects are completed on time and on budget
- Responsible for all Small package and some LTL shipping relationships
- Manages the Facilities Operation Specialist and Office Operations Specialist responsible for the day-to-day operations of the corporate office
- Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
- Analyzed performance metrics to identify areas for improvement, leading to more effective resource allocation and better overall results.
- Spearheaded initiatives aimed at reducing costs while maintaining high service standards across all functional areas of responsibility.
Non-Commissioned Officer
United States Army and Mass. National Guard
06.1990 - 09.2016
- Four years’ experience as a member of an infantry platoon, four years as a team leader, 18 years as a Squad Leader, served as acting Platoon Sergeant and 1st Sergeant on numerous occasions
- Supervising soldiers on exercises in the field and on real world missions
- Trained to administer First Aid in emergency situations
- Also, performed patrol duties and provided disaster relief
- Have served in a leadership position for 22 years and retired in September 2016
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Delivered high-quality training programs, enhancing soldier skill sets and contributing to professional development efforts.
Facilities and Office Services Coordinator
Boston Beer Company
08.2005 - 08.2006
- Responsible for all general maintenance duties 24/7/365
- Responsible for negotiating contracts with vendors and pursuing prospective vendors for all office and mechanical functions
- Interact with custodial vendors for feedback and vendor appraisal performance
- Acted as liaison with building maintenance/landlords
- Distributed receiving/shipments and mail distribution to proper personnel, ordered and restocked office supplies
- Responsible for daily operation and updating security system
- Responsible for any tasks required for the day to day running of the company
- Responsible for all general maintenance duties and re-builds in the office
Education
CPR/First Aid Certification -
Cintas Health
04-2023
Facility Manager Certificate -
Wentworth Institute of Technology
Boston, MA01.2015
EPA 608 HVAC/R Certification Type I & II -
TPC Training
01.2015
OSHA 10 Course Certification -
Peterson Trade School
Woburn, MA01.2010
Facilities Technician Certificate -
Peterson Trade School
Woburn, MA01.2010
Basic Electricity Certificate -
Peterson Trade School
Woburn, MA01.2005
Skills
- Operations management
- Problem-solving
- Time management
- Work Planning and Prioritization
- Analytical thinking
- Workplace safety
- Policy and procedure enforcement
- Project planning
- Employee supervision
- Process implementation
- Team leadership
- Project management
Timeline
Facilities & Workplace Services Manager
Boston Beer Company
07.2009 - Current
Facilities and Office Services Coordinator
Boston Beer Company
08.2005 - 08.2006
Non-Commissioned Officer
United States Army and Mass. National Guard
06.1990 - 09.2016
Facility Manager Certificate -
Wentworth Institute of Technology
OSHA 10 Course Certification -
Peterson Trade School
Facilities Technician Certificate -
Peterson Trade School
Basic Electricity Certificate -
Peterson Trade School
CPR/First Aid Certification -
Cintas Health
EPA 608 HVAC/R Certification Type I & II -
TPC Training
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