Proactive professional with strong time management and problem-solving skills. Achieved team success through reliability, adaptability, and rapid learning of new skills. Focused on leveraging interpersonal abilities to contribute to organizational growth.
Work History
Lead Air Duct Technician
4 Months
Supreme Services | 04.2026 - Current
Led air duct cleaning operations, ensuring compliance with safety and quality standards.
Implemented quality control measures, resulting in improved service reliability and customer satisfaction.
Developed efficient workflows to enhance air duct inspection and cleaning processes.
Trained junior technicians on proper equipment usage and maintenance protocols.
HVAC Install Helper
5 Months
Supreme Services | 11.2025 - 04.2026
Collaborated with team members to maintain cleanliness and organization in all work areas.
Operated equipment safely while adhering to safety protocols and company standards.
Implemented process improvements that enhanced productivity and reduced downtime.
Performed manual labor and random jobs to help teams accomplish goals.
Followed supervisor instructions to complete tasks on time.
Cleaned and straightened work areas to maximize productivity and safety.
Counselor
6 Months
North Star Special Services | 05.2025 - 11.2025
Facilitated goal-setting, action plan development, and progress monitoring to enhance client achievement.
Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Informed clients about community resources to promote empowerment and self-sufficiency.
Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Coached clients in skill-building and strategy development for effective problem-solving.
Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
Custodian
8 Months
Community Assistant Network | 09.2024 - 05.2025
Maintained clean and comfortable environments in commercial buildings
Organized supply closet for efficient access to tools, supporting timely maintenance tasks.
Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Conducted routine inspections to identify maintenance needs and safety hazards.
Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Inspected facilities and grounds to identify maintenance needs and safety hazards, ensuring a safe environment.
Maintained a well-organized supply closet for easy access to necessary tools.
Implemented initiatives to enhance facility appearance, fostering a welcoming environment for community members.
Gas Station Attendant/UHAUL Processor
3 Months
Carroll Fuel | 05.2024 - 08.2024
Deescalated challenging situations with unhappy or irate customers through active listening and effective problem-solving.
Operated fuel pumps and payment systems to ensure seamless customer transactions.
Conducted routine checks on equipment and reported maintenance issues to management.
Resolved customer complaints efficiently, fostering positive relationships and repeat business.
Assisted customers with inquiries, providing information on services and promotions.
Collaborated with team members to ensure smooth shift transitions, enhancing operational continuity throughout the day.
Conduct routine checks on equipment and report any necessary maintenance to management.
Monitor and enforce safety measures in accordance with local and company regulations.
Implemented safety protocols to ensure compliance with industry regulations and standards.
Resolved customer complaints efficiently, building positive relationships that encouraged repeat business.
Diary Lead
7 Months
Giant | 10.2023 - 05.2024
Oversaw daily dairy operations, ensuring compliance with safety and quality standards.
Ensure department complies with health and safety regulations, including proper handling and storage of dairy products.
Ensure all dairy products are fresh, correctly labeled, and stored at the proper temperatures.
Conducted regular stock checks and managed product ordering to maintain optimal inventory levels.
Monitor stock levels, ensure timely restocking, and maintain accurate inventory records.
Monitored expiration dates and executed timely product rotation to uphold product quality.
Highlighted seasonal dairy promotions to increase customer awareness and sales.
Supervised, trained, and assisted dairy department team members to ensure adherence to standards.
Optimized scheduling practices to maximize efficiency while minimizing labor costs.
Schedule shifts, assign tasks, and ensure team members adhere to company policies and standards.
Supervise, train, and assist team members in the dairy department.
Trained and mentored team members on best practices for product handling and storage.
Implement process improvements to enhance workflow efficiency within the dairy department.
Create and maintain appealing product displays that follow Giant Supermarket’s merchandising guidelines.
Promote featured dairy items, specials, and seasonal promotions.
Automobile Detailer Manager
1 Year 4 Months
On The Spot Detailing | 09.2020 - 01.2022
Delivered high-quality detailing services under tight deadlines, prioritizing tasks to consistently meet customer expectations.
Enhanced customer experience by providing flexible scheduling and accommodating specific requests, achieving high satisfaction with services.
Streamlined detailing processes through effective time management, achieving quicker turnaround times for customer vehicles.
Increased repeat business through exceptional attention to detail and personalized service for each client's vehicle.
Conducted thorough interior and exterior cleaning, enhancing vehicle appearance and customer satisfaction.
Operated advanced detailing tools, ensuring high-quality finishes on all vehicles serviced.
Developed efficient workflows for detailing processes, reducing turnaround times while maintaining quality standards.
Implemented quality control measures to uphold service excellence and consistency across all detailing jobs.
Resolved customer inquiries and concerns promptly, fostering positive relationships and repeat business opportunities.
Maintained inventory of supplies, optimizing resource allocation for efficient operations during peak periods.
Automobile Detailer
2 Months
HERTZ | 01.2020 - 03.2020
Promoted a healthy workplace culture by actively participating in ongoing professional development opportunities related to auto detailing best practices and emerging trends.
Boosted service quality by regularly attending workshops and seminars, staying up-to-date on industry trends and techniques.
Fostered positive work environment by communicating project goals, progress updates, and addressing potential issues with colleagues.
Inspected vehicles for damage and reported findings to management for necessary repairs.
Coordinated with rental staff to ensure timely vehicle turnaround, enhancing customer satisfaction.
Enhanced customer experiences by delivering high-quality service with attention to detail.
Automobile Detailer
3 Months
Lyft | 09.2019 - 12.2019
Enhanced customer satisfaction by meticulously cleaning and detailing vehicles to showroom quality.
Improved customer satisfaction through meticulous vehicle cleaning and detailing to showroom quality.
Utilized specialized tools and products for effective interior and exterior vehicle care.
Employed specialized tools and products for thorough interior and exterior vehicle care.
Safeguarded company reputation by consistently adhering to safety protocols when using chemicals and equipment.
Maintained company reputation by adhering to safety protocols while using chemicals and equipment.
Service Technician
1 Year 1 Month
Chair-A-Medics | 07.2015 - 08.2016
Comply with the Chair-A-Medics industry standards and safety regulations of working conditions.
Explained diagnostic findings to customers, outlining clear repair and service options to enhance decision-making.
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Collaborated with team members to enhance overall efficiency for optimal effectiveness across the East Coast lines of business.
Managed inventory of repair parts, optimizing stock levels to reduce wait times for repairs.
Implemented quality control measures, ensuring compliance with industry regulations and elevating client satisfaction.
Managed inventory of repair parts, optimizing stock levels to minimize wait times for repairs and improve service efficiency.
Automobile Detailer
6 Months
Koon’s Volvo | 01.2013 - 07.2013
Preserved vehicle value for clients by providing expert recommendations on proper care and maintenance practices based on make/model/age of the automobile.
Maintained clean, organized workspace to support efficient task completion and minimize disruptions.
Safeguarded company reputation by consistently adhering to safety protocols when using chemicals and equipment.
Provided expert recommendations on proper care and maintenance practices to preserve vehicle value for clients based on make/model/age.
Streamlined detailing processes by implementing effective time management strategies, resulting in faster turnaround times for customers.
Implemented efficient workflow processes to optimize time spent on vehicle preparation tasks.
Streamlined detailing processes through effective time management strategies, enhancing turnaround times for customers.
Sheet Metal Production Worker
9 Months
Control Tech | 06.2011 - 03.2012
Select gauges and types of sheet metal or nonmetallic material, according to product specifications.
Drill and punch holes in metal, for screws, bolts and rivets.
Fasten seams and joints together with welds, bolts, cement, rivets, solder, caulks, metal drive clips and bonds in order to assemble components into products or to repair sheet metal items.
Fabricate or alter parts at construction sites using shears, hammers, punches, and drills.
Install assemblies, such as flashing, pipes, tubes, heating and air conditioning ducts, furnace casings, rain gutters, and down spouts, in supportive frameworks.
Maintain equipment, prepare service tickets, map out HVAC work destinations.
Performed quality control checks, ensuring compliance with production standards and enhancing product reliability.
Assisted in troubleshooting equipment malfunctions, reducing downtime and maintaining continuous production flow.
Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
Quickly resolved issues to sustain productivity goals and minimize disruptions in workflow.
Sheet Metal Production Worker
1 Year 6 Months
Sessa Sheet Metal | 07.2009 - 01.2011
Trim, file, grind, deburr, and smooth surfaces, seams, and joints of assembled parts, using hand tools and portable power tools.
Finish parts, using hacksaws, and hand, rotary, or squaring shears.
Inspect individual part, assemblies, and installations for conformance to specifications and building codes, using measuring instruments such as calipers, scales, and micrometers.
Inspect individual parts, assemblies, and installations for conformance to specifications and building codes, using measuring instruments such as calipers, scales, and micrometers.
Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Investigate processing errors and malfunctions, resolving issues with minor machine repairs.
Prepare reports and technical documentation of day-to-day production processes.
Use problem-solving and issue-resolution skills to promptly and successfully address production problems.
Reduce downtime by performing regular maintenance on machinery.
Meet or exceed daily production targets consistently through efficient task execution and effective time management skills.
Operate machinery to assemble electronic components with precision and efficiency.
Conduct quality control checks to ensure adherence to production standards.
Education
HVAC Certification - Universal CFC
North America Trade Schools | Baltimore, MD | 3 2013
High School Diploma - Trade- Computer Programming
Edmondson Westside High School | Baltimore | 6 2005
Skills
Metal fabrication
Air duct sealing techniques
HVAC maintenance
Customer service
Crisis intervention
Behavior observation
Emergency procedures
Duct installation
Hand tool operation
Mathematical operations
Ductwork assembly
Duct cleaning
Equipment cleaning
System inspection
Certification
Certified HVAC-R
Timeline
Lead Air Duct Technician
Supreme Services
04.2026 - CurrentRead More
HVAC Install Helper
Supreme Services
11.2025 - 04.2026Read More
Counselor
North Star Special Services
05.2025 - 11.2025Read More
Custodian
Community Assistant Network
09.2024 - 05.2025Read More
Gas Station Attendant/UHAUL Processor
Carroll Fuel
05.2024 - 08.2024Read More
Diary Lead
Giant
10.2023 - 05.2024Read More
Automobile Detailer Manager
On The Spot Detailing
09.2020 - 01.2022Read More
Automobile Detailer
HERTZ
01.2020 - 03.2020Read More
Automobile Detailer
Lyft
09.2019 - 12.2019Read More
Service Technician
Chair-A-Medics
07.2015 - 08.2016Read More
Automobile Detailer
Koon’s Volvo
01.2013 - 07.2013Read More
Sheet Metal Production Worker
Control Tech
06.2011 - 03.2012Read More
Sheet Metal Production Worker
Sessa Sheet Metal
07.2009 - 01.2011Read More
Edmondson Westside High School
High School Diploma from Trade- Computer Programming