Christopher Jesus Silva Rico
Miami
Summary
Accomplished Systems Administrator and IT Manager with over 15 years of experience in network management, infrastructure deployment, and technical support. Expertise in Azure, Cybersecurity, and RPA. Proven track record of leading IT teams, managing complex projects, and aligning technology with business goals to drive efficiency. Dedicated to delivering high-quality end-user support and ensuring system reliability.
IT professional prepared for advancing IT infrastructure management and system reliability. Proven ability to manage servers, networks, and hardware, ensuring seamless operations. Known for strong team collaboration and adaptability to evolving technological needs, excelling in system troubleshooting and performance optimization.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Systems Administrator
Lansight Technology, LLC
Miami, FL
07.2019 - 08.2024
- Provided high-level technical support and network administration for diverse client environments, ensuring peak operational efficiency.
- Managed the full deployment of enterprise-grade computer systems and high-definition CCTV surveillance networks for large-scale organizations.
- Administered RMM and ticketing systems to streamline service requests, project milestones, and automated system patching.
- Proactively monitored network health and security, diagnosing and resolving complex infrastructure challenges both remotely and on-site.
IT Manager
AMPM 4 Solutions LLC
Weston, FL
04.2007 - 04.2019
- Directed the management of IT infrastructure, encompassing servers, networks, cloud services, and security systems to ensure 99.9% system availability.
- Led and mentored a multidisciplinary IT team of support staff, system administrators, and engineers, fostering professional development and high performance.
- Managed the full lifecycle of IT projects, including large-scale system upgrades, cloud migrations, and software implementations within budget and timelines.
- Negotiated vendor contracts and optimized the IT budget, resulting in significant cost savings while maintaining high service quality.
- Aligned IT initiatives with organizational goals by translating business needs into technical solutions and advising leadership on technology roadmaps.
- Implemented automation and digital transformation projects to enhance operational efficiency across internal departments.
- Defined and monitored KPIs and SLAs to improve IT service delivery following ITIL frameworks and best practices.
Network and Telecommunications Manager
AMPM Soluciones
Miami, FL
10.2010 - 02.2019
- Provided high-level technical support for hardware and software in a mixed Windows and Mac environment, ensuring seamless operations for all employees.
- Managed mobility and VoIP telephony support, facilitating efficient communication and connectivity for remote and on-site staff.
- Resolved complex technical issues across employee workstations and mobile devices via email, telephone, and web conferencing.
- Developed and conducted training sessions on internal products and services to enhance staff technical proficiency.
- Monitored and maintained service level agreements (SLAs), ensuring prompt resolution of all technical inquiries and workstation issues.
- Spearheaded process improvement initiatives within the IT department to enhance call quality and case management consistency.
- Enforced departmental policies and troubleshooting standards, maintaining high performance and security across all platforms.
Senior Project Controller
Incostas S.A.
Caracas, Venezuela
01.2014 - 09.2014
- Oversaw project logistics and financial controls for the Orinoco Oil Belt project at PETROLEOS DE VENEZUELA.
- Monitored project schedules, budgets, and resource allocation to ensure alignment with strategic objectives.
- Facilitated communication between technical teams and stakeholders to maintain project momentum and compliance.
System Network Administrator
Corporacion JVG&AVC.A
Caracas, Venezuela
03.2008 - 11.2009
- Provided proactive IT technical support in Venezuela through online monitoring.
- Ensured timely responses to technical inquiries.
- Offered remote and in-person solutions.
- Conducted multiplatform technical maintenance for Windows, Linux, and Mac systems.
- Utilized proprietary software for monitoring client hardware, software, services, and processes across servers, desktops, and mobile devices.
- Maintained consistent quality standards through ongoing assessments.
Technical Support Administration
IT D&D INTERNATIONAL C.A
Caracas, Venezuela
01.2006 - 06.2008
- Provided foundational technical support for hardware, software, and network connectivity.
- Assisted in the administration of user accounts and system permissions within a corporate environment.
- Troubleshot and resolved desktop issues for employees, ensuring minimal downtime and productive workflows.
Education
Systems Engineer - System Administrator/Manager of LAN/WAN networks and communications
I.U.P Santiago Mariño
Caracas, Venezuela03-2008
Skills
- Networking & Infrastructure: Cisco Meraki, VMware, DNS, DHCP, Active Directory, Structured Cabling, CCTV Systems
- Operating Systems & Security: Windows/Linux/Mac OS, BitLocker, Cybersecurity (CSX), RMM, Ticket Systems
- Cloud & Automation: Microsoft Azure, RPA (Automation Anywhere)
- Cybersecurity
- RPA
- Microsoft Azure
- System updates
- System monitoring
- System upgrades
- Technical support
- Windows administration
- Software installation
- Desktop troubleshooting
Certification
- CompTIA A+ Core 1 (220-1201) Full Course and Practice Exam 2024
- Automation Anywhere Certified Advanced RPA Professional Savant Systems
- 2024-06
- Cybersecurity Nexus – CSX Certificate and CSXP Certification Udemy
- 2026-01
- Microsoft Azure Certifications Udemy
- AWS Certified Solutions Architec
Timeline
Systems Administrator
Lansight Technology, LLC
07.2019 - 08.2024
Senior Project Controller
Incostas S.A.
01.2014 - 09.2014
Network and Telecommunications Manager
AMPM Soluciones
10.2010 - 02.2019
System Network Administrator
Corporacion JVG&AVC.A
03.2008 - 11.2009
IT Manager
AMPM 4 Solutions LLC
04.2007 - 04.2019
Technical Support Administration
IT D&D INTERNATIONAL C.A
01.2006 - 06.2008
Systems Engineer - System Administrator/Manager of LAN/WAN networks and communications
I.U.P Santiago Mariño