Christopher Jett
Jacksonville,FL
Summary
I am a fast learner with a drive to learn as much as I can. I take pride in my work and am never afraid to ask a question. I am determined to be the best that i can be and my work reflect that. I am willing to go above and beyond to help the customer and my team.
Overview
5
5
years of professional experience
Work History
Tech Intern
Emtec
10.2022 - Current
- Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.
- Helped department set up equipment for meetings, events and operations.
- Installed application software and upgrades, virus protection, and drivers.
- Resolved Internet and wireless and wired network access problems.
- Worked with vendors to resolve problems with services, equipment, or inventory.
Technical Support Representative
City Of Jacksonville Office Of General Counsel
07.2023 - 07.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Installed new systems and assisted customers with getting started with the new system as well as familiarize them with basic operations.
- Configured hardware and granted system permissions to new employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Technical Support Representative
JFRD
05.2023 - 07.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Configured hardware and granted system permissions to new employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Customer Service Associate
Publix
08.2018 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Technical Support Representative
Duval County School Board
01.2023 - 05.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Built new stations, as well as transfer over user data and preferences.
Education
No Degree - Buissness Managment
University of North Florida
Jacksonville, FLSkills
- Hardware Evaluation
- Friendly and Patient
- Inventory Procedure Documentation
- Access Management Software
- Customer Satisfaction
- Issue and Resolution Tracking
- Troubleshooting Network Issues
- Technical Support and Assistance
- Documentation Management
- Money Handling Abilities
- Customer Service
Accomplishments
I have been active in the community since i was 9. I have mentored kids, organized community outreach events, and gotten support from business men and politicians.
In 2019 I spoke to young men and women at a annual seminar hosted by the players At TPC Sawgrass.
Timeline
Technical Support Representative
City Of Jacksonville Office Of General Counsel
07.2023 - 07.2023
Technical Support Representative
JFRD
05.2023 - 07.2023
Technical Support Representative
Duval County School Board
01.2023 - 05.2023
Tech Intern
Emtec
10.2022 - Current
Customer Service Associate
Publix
08.2018 - 06.2023
No Degree - Buissness Managment
University of North Florida
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