Christopher Jiles
Cottonwood,AZ
Summary
Proactive Bartender and Business Owner with extensive experience in mixology, inventory management, and customer service. I Have developed innovative cocktails and successful marketing strategies, driving customer satisfaction and repeat business. While running my L.L.C. entertainment business I have learned the importance of being able to communicate professionally but freely with business owners and managers to not only generate business but make lasting connections for future business. With this knowledge I have learned how important marketing is and have utilized it and the connections I have made to put together charity events for multiped organizations around the Verde Valley. I am always excited to expand my expertise, learn new things and build off of everything I have learned.
Overview
10
10
years of professional experience
Work History
Pool Bartender
Enchantment Resort
06.2024 - Current
- Helped in reopening pool bar after remodel with restock, batching, drink recommendations and opening and closing procedures.
- Developed innovative cocktail recipes for seasonal menus, attracting new customers to the poolside bar.
- Assisted in inventory management and restocking of supplies, reducing waste and controlling costs.
- Contributed ideas to marketing campaigns for special events or promotions at the poolside bar.
- Managed time effectively during peak hours by prioritizing tasks according to urgency.
- Enhanced customer satisfaction by providing prompt and efficient drink service to pool guests.
- Educated customers about drink options by offering insightful descriptions of each ingredient''s flavor profile.
Owner/Operator
Split Cell Entertainment L.L.C.
10.2022 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Assessed income and expenses and adapted plans to improve profit levels.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Catering Events Lead Bartender
Enchantment Resort
09.2021 - Current
- Worked closely with teammates to provide seamless service during complex or large-scale catering events.
- Supported overall event success by assisting other staff members as needed in areas such as food service, setup, and cleanup.
- Maintained a clean and organized bar area, adhering to health and safety regulations throughout each event.
- Assisted in the setup and breakdown of bar stations, facilitating efficient transitions between different functions.
- Conducted regular maintenance checks on equipment to avoid malfunctions during crucial moments of high-volume events.
- Provided friendly and engaging customer service, fostering an enjoyable atmosphere for guests at various events.
- Managed inventory and restocked supplies, ensuring smooth operation during busy events.
- Utilized expert knowledge of mixology trends to craft innovative cocktail options that garnered positive feedback from clients.
- Resolved customer complaints promptly and professionally maintaining positive relationships with clients.
Bartender
Mooney's Irish Pub
08.2021 - Current
- Make drink recommendations to bar and restaurant guests.
- Bartend and serve all guests.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Security Supervisor
Enchantment Resort
10.2014 - 09.2021
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
Education
High School Diploma -
Excel Education Center
Cottonwood, AZ05.2007
Skills
- Teamwork orientation
- Cleanliness standards
- Alcohol Knowledge
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Branding and marketing understanding
- Promotion and marketing
- Self motivated
- Group discussion management skills
Timeline
Pool Bartender
Enchantment Resort
06.2024 - Current
Owner/Operator
Split Cell Entertainment L.L.C.
10.2022 - Current
Catering Events Lead Bartender
Enchantment Resort
09.2021 - Current
Bartender
Mooney's Irish Pub
08.2021 - Current
Security Supervisor
Enchantment Resort
10.2014 - 09.2021
High School Diploma -
Excel Education Center
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