Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Jimenez

Ontario,CA

Summary

Dedicated and experienced leader with a proven track record of leadership, operational excellence, and guest service. Seeking to leverage skills in team management, training, and process improvement to contribute to the success and growth of JP Morgan Chase.

Overview

8
8
years of professional experience

Work History

Lead Associate Operations

JP Morgan Chase
07.2022 - Current
  • Led overseeing daily operations within fast-paced financial services environment.
  • Demonstrated exceptional organizational skills to streamline workflows, resulting in increased efficiency and accuracy in transactions.
  • Led team meetings to communicate updates, foster collaboration, and align on goals and priorities.
  • Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
  • Mentored junior associates, providing guidance on best practices and professional development opportunities.
  • Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.

Lead

The Walt Disney Company
10.2015 - 10.2023
  • Updated and redlined operating guides (OGs) for Retail Lead roles, enhancing operational efficiency and ensuring consistent service excellence.
  • Led Diversity Action Team (DAT), providing insight into Business Employee Resource Groups (BERGs) to promote inclusion.
  • Contributed to successful audits by maintaining organized records and providing timely support to external auditors.
  • Elevated Main Street East's sense of community through inclusion initiatives, fostering collaboration and supportive environment.
  • Mentored and developed new leads and Cast Members, providing comprehensive training and support, resulting in their successful progression to managerial roles.
  • Improved cash flow management through accurate forecasting, enabling informed business decisions.
  • Led by example, maintaining positive and collaborative team environment while upholding Disney's renowned Guest service standards.

Education

Bachelor of Science - Management Information Systems

LSU Paul M. Hebert Law Center
Baton Rouge, LA
06.2026

Skills

  • Staff Training
  • Team Leadership
  • Operations Management
  • Microsoft Office Suit
  • Training and Development
  • Data Analysis

Timeline

Lead Associate Operations

JP Morgan Chase
07.2022 - Current

Lead

The Walt Disney Company
10.2015 - 10.2023

Bachelor of Science - Management Information Systems

LSU Paul M. Hebert Law Center

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