Summary

Overview

Work History

Education

Skills

Timeline

Christopher Johnson

Middleville,Michigan

Summary

Strategic, detail-oriented and proactive Operations Manager with more than fifteen years of experience building viable internal systems, leading teams and providing key support for all large-scale business savings/sourcing /customer metric improvements. Recognized for clear communication of data, practices, and methodologies to elevate supply chain performance. Extensive collaboration with executive leadership to address long-term metrics and develop evidence-based strategic savings solutions. Proficient in RFP analysis/development, freight rate analysis/negotiations, supply chain management, logistical planning, team leadership, systems development, regulatory compliance, and contract negotiations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

years of professional experience

Work History

Vice President of Sales North America (22’-23’)/ COO (23’-24’)

TOGO LOGISTICS INC.

01.2022 - Current

Managed day-to-day operations in a 3PL startup
Identified operational bottlenecks and trends, optimizing workflow/tracking and on-time deliveries by 35%
Grew the company by 3 million in first 12 months with brand new MC# and no credit and on track for over 6 million 2024
Was promoted to COO in 2023 to manage everything from our employees, training, claims, and escalations to name a few
Made sure every shipment was handled with proactive operational handling, making tough decisions to ensure our customers received the best service possible
Being a top tier carrier rep helped me recover shipments, quote new business, and ensure our customers’ needs were being met with the highest of standards.

Director of Business Development / Brokerage Manager

MNM Transport Services, LLC

01.2018 - 01.2022

Hired initially to bring in new customers to grow the brokerage side of the company as well as develop accounts on the trucking/asset side
With my extensive RFP experience and freight savings expertise landed two fortune 500 accounts and doubled the revenue and profit of the brokerage in the first year
Helped owner to break away from brokered freight and to begin to build in house accounts to increase profit and revenue
Single handedly updated and developed sales decks and marketing material to launch MNM into a truly relevant force in the trucking industry
Managed and mentored a group of 10 remote employees, ensuring smooth workflow execution
Was coaching and training a new in-house sales team before the Covid-19 pandemic which shut down the office and changed the dynamics of MNM.

Transitional Director of Account Retention

Love Express Inc.

01.2015 - 01.2018

Collaborated extensively with senior leadership to oversee overall health and service levels of key accounts
Conducted thorough review and assessments of OTD and other relevant key metrics to ensure proper management of LTL freight and logistics
Utilized proprietary computer system to ensure seamless information management, allowing for strategic identification of new opportunities for growth and maintenance
Consistently met and exceeded performance goals
Received significant recognition for maintaining 100% customer retention, profit margin growth by more than 20% and revenue generation by 7%
Coached, trained and mentored one direct report
Provided targeted professional development and growth to ensure implementation and management of all sales and account management operations.

Co-Founder

Pin-Point Logistics

01.2010 - 01.2015

Championed the development and implementation of all internal operational systems
Collaborated extensively with stakeholders to coordinate all licensing, documentation, and other key compliance necessities to successfully build viable logistics firm
Oversaw the recruitment, hiring and training of 10 direct reports to facilitate business operations
Utilized strategic human resources and information management methodologies to filter out viable candidates during hiring processes
Built and integrated numerous standardized documentation formats, templates, and processes for direct reports
Designed comprehensive employee handbook emphasizing clear communication of appropriate conduct, including relevant best practices, customer service methodologies and process improvement tactics for successful RFP completions
Strategically identified new opportunities to maximize business capabilities by optimizing internal systems
Developed process structures and procedures, coordinating set up of administrative teams and accounting departments to facilitate project management goals
This led to significant enhancements in efficiency, productivity, and business development
Provided critical support to overall business expansion of more than 100% each year and maintaining profit margins at more than 20%
Oversaw implementation of proprietary transportation management system
Coordinated the integration of new technology solutions, allowing for clear visualization of relevant shipment metrics, including delivery, pickups, and other compliance procedures for carrier partners
Continuously maintained operating ratio below 12% to allow for continuous growth
Supervised the launch of three new company divisions
Developed process structures, workflows, and standardizations for international, intermodal and LTL business units, leading to significant expansion of companywide business capabilities
The success ultimately led to investors coming in and buying my shares of the company for a premium
Sold shares of company in 2015 to take time away to spend time with my dying father.

Carrier and Customer Sales Representative

Transportation Solutions Group, LLC.

01.2006 - 01.2010

Compiled RFP data and implemented RFPs, detailed freight quotes, savings analyses and other tactics to properly manage new business
Oversaw all duties pertaining to carrier sourcing, strategically negotiating viable partnerships with prospective partners to develop mutually beneficial solutions and build dedicated lanes for freight transportation.

Carrier Sales Representative

C.H. Robinson

01.2005 - 01.2006

Continuously met and exceeded all standardized performance goals
Leveraged comprehensive expertise and understanding of industry trends and standards to become one of the top performing hires among 400 and the #1 rep among my training class
Managed pipelines and conducted relevant logistical planning to consistently ensure delivery of freight within established timelines and deliverables.