Christopher JOYCE
Goodyear,AZ
Summary
Looking for a suitable position with a company that rewards hard work and offers the opportunity of a progressive career.
Data center professional with proven track record in managing critical infrastructure and maintaining high operational standards. Known for reliability and flexibility in adapting to evolving requirements, contributing to team success and operational excellence. Expertise in hardware maintenance, network configuration, and problem-solving.
Qualified [Desired Position] with background in maintaining and optimizing data center operations. Managed server hardware and networking equipment, ensuring seamless uptime and reliability. Demonstrated expertise in troubleshooting complex technical issues and implementing preventative measures.
Experienced with data center operations, including server and network infrastructure. Utilizes troubleshooting skills to address and resolve technical issues swiftly. Knowledge of best practices in maintenance and preventative measures ensures high reliability and efficiency.
Overview
18
18
years of professional experience
Work History
IT Communications Network Tech II
APS
Phoenix, AZ
01.2022 - 09.2024
- Executed installation and configuration of network hardware to enhance performance and reliability.
- Analyzed and rectified connectivity problems, contributing to increased system uptime and elevated user experience.
- Analyzed network traffic utilizing advanced tools to identify vulnerabilities and mitigate security breaches.
- Executed routine maintenance on network infrastructure to enhance operational efficiency.
Data Center Technician
TekSystems
01.2021 - 01.2022
- Working for the customer utilizing a ticketing system.
- Scrubbing the queue to work tickets in a timely manner
- Pulling, Dressing, Cleaning and Testing fiber jumpers
- Working with other employees using a 2nd verification system
- Following strict but necessary guidelines and safety precautions
Data Center Technician II
Milestone Technologies
01.2018 - 01.2019
- Responsible for Installation and decommissioning of Tier 3 Devices (servers, switches, storage, and other hardware) verifying all racked and unracked equipment by scanning all assets into the ticketing system (Service Now) running and labeling and testing all cabling from end to end. (power/copper/fiber/other
IO Data Centers
01.2012 - 01.2018
- Skills that my position at IO utilized:
- Monitoring and respond to security, environmental, equipment monitoring systems
- Supporting daily operations and maintenance of the data center
- Responsible to lead the troubleshooting process and repairs in case of events or equipment failure
- Responsible for cleanliness of data center
- Performing daily, quarterly and annual maintenance on the modules, CRAC and CRAH
- Install cable runs, patch panels and cross connects
- Responsible for maintaining security procedures for site and data center
- Assisting team members to provide support as needed
- Conducting power audits
TECHNICIAN
AB Com
01.2010 - 01.2012
- CRITICAL INFRASTRUCTURE TECHNICIAN
- As a base critical infrastructure technician at IO, I was responsible for the monitoring of operations and maintenance of data center. Here is a short list of
- Installation of racks and fiber tray-duct
- Pulling and terminating cables
- Responsible for building cages, lids, and labeling racks and cabs
- Lacing communication and power cables
- Working as a team to accomplish company goals
TECHNICIAN
Netsian
01.2008 - 01.2009
- Responsible for running cat 6, backbone cable and fiber optic cable
- Terminating and labeling in MDF and IDF
- Testing and troubleshooting
- Focus on clean and time driven installs
CABLING TECHNICIAN
Compel
01.2007 - 01.2008
- Responsible for running cable for access control, voice and data systems for hospitals
- Work closely with hospital staff to schedule maintenance in patient areas
- Obtaining correct daily working permits
- Tent set ups
- Deadline driven test results
Education
High School Diploma -
Maricopa Community Colleges, Glendale Community College
Glendale, AZSkills
- Skills
- Possessing a high level of personal cleanliness and a comprehensive understanding of how to comply with all relevant safety standards
- Very fluent installation and wiring of commercial phone and data systems
- Preform or delegates all tasks associated with the installation, acceptance and maintenance of variety of Telecommunication equipment
- Excellent business acumen and customer service orientation
- Competent at adhering to set budgets
- Fluent in installation of cabinets, equipment, and cross-connects
- Managing vendor maintenance of all critical infrastructure equipment
- Particularly effective in overseeing staff in order to ensure quality and quantity
- Knowledge of project installation, testing and troubleshooting of Telecommunication infrastructure components including but not limited to Ladder rack, Fiber Guide, MDF, IDF, switches, routers and related cabling
Timeline
IT Communications Network Tech II
APS
01.2022 - 09.2024
Data Center Technician
TekSystems
01.2021 - 01.2022
Data Center Technician II
Milestone Technologies
01.2018 - 01.2019
IO Data Centers
01.2012 - 01.2018
TECHNICIAN
AB Com
01.2010 - 01.2012
TECHNICIAN
Netsian
01.2008 - 01.2009
CABLING TECHNICIAN
Compel
01.2007 - 01.2008
High School Diploma -
Maricopa Community Colleges, Glendale Community College