Joseph Edwards
McComb,MS
Summary
Hardworking Customer Support Engineer with exceptional insight regarding network, communication and security protocols. A diligent employee always willing to step up and help customers no matter how complex the issue is. Ready for a new position that involves troubleshooting in the IT environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Network Tech II
Merit Health Central
Jackson, MS
02.2024 - Current
- Configured, monitored, maintained and troubleshot LAN and WAN networks.
- Deployed network hardware and software components in accordance with industry best practices.
- Created detailed documentation of the existing network infrastructure for future reference purposes.
- Resolved complex technical issues related to networking technologies such as DNS, DHCP, TCP and IP.
- Provided technical support for users experiencing connectivity issues or other problems related to their workstations or laptops.
- Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Delivered local and remote Tier 2 IT support for hardware and software to company personnel.
- Managed user accounts including passwords resets, account creation and deletion.
Customer Engineer
NCR Corporation
Jackson, MS
04.2023 - 02.2024
- Perform customer installation, maintenance, and service calls promptly and effectively
- Manage everything from network faults and traffic, to configuration, security, and remote system access
- Designed standard operating procedures for highly structured tasks, distributing completed protocols for execution at customer locations.
- Created detailed reports on service calls outlining the problem, resolution, and follow-up actions taken.
- Collaborated with other departments and managers to ensure customer needs were met quickly and efficiently.
- Led infrastructure installation and preventive maintenance efforts to improve operational efficiency.
- Delivered highest level of support, assistance and professionalism to each customer to uphold company commitment to service.
- Performed complex network diagnostic tasks, examining packet traces, fault logs and TCP/IP routing records to located negative impact events for customers.
Computer Networking Technology
Southwest Mississippi Community College
Summit, MS
01.2021 - 12.2022
- Installed and configured ESXI servers
- Deployed protocol and port rules for a network
- Configured routers, switches, hubs and other network equipment to meet customer requirements.
- Upgraded existing hardware components like RAMs, hard disks to improve system performance.
- Install and maintain computer operating systems, hardware, and software packages
- Configure hardware and software problems along with errors in computer troubleshoot computers or software
- Complete assigned tasks in a timely manner without supervision
Education
Associate of Applied Science - Computer Networking And Telecommunications
Southwest Mississippi Community College
Summit, MS12.2022
Skills
- Linux
- Windows
- Network Troubleshooting
- Computer Hardware Troubleshooting
- Internet Protocol Suite (TCP/IP)
- VMWare ESXi
- Hardware and Software Repair
- Troubleshooting and Diagnosis
- Customer Assistance and Support
- IP Addressing and Subnetting
- Customer Service
- Computer Troubleshooting
Certification
- CompTIA A+
- CompTIA Network+
Licenses
- CompTIA A+
- CompTIA Network+
Timeline
IT Network Tech II
Merit Health Central
02.2024 - Current
Customer Engineer
NCR Corporation
04.2023 - 02.2024
Computer Networking Technology
Southwest Mississippi Community College
01.2021 - 12.2022
Associate of Applied Science - Computer Networking And Telecommunications
Southwest Mississippi Community College
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