Summary
Overview
Work History
Education
Skills
Websites
Certification
Project Highlights
Professional Development
References
French
Timeline
Generic

KOUADJE YANNICK MADOU

Gaithersburg,MD

Summary

Mid-level Network Administrator with over 2 years of CCNA-certified experience and 5 years experience in Networking administration. Proven ability to manage, troubleshoot, and secure complex network infrastructures, ensuring optimal performance and robust cybersecurity. Skilled in LAN, WAN, and VPN management, server administration, and delivering top-tier technical support. Dedicated to continuous learning and professional development, currently pursuing a Bachelor’s degree in Information Technology and Networking. Eager to contribute expertise while learning from a dynamic and collaborative networking team. Actively seeking new opportunities to enhance skills and support an organization’s IT objectives, with a willingness to travel extensively and relocate as needed.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Member Service Assistant / Network Security Specialist

Costco Wholesale
05.2012 - Current
  • Assist with Implementing and enforcing network security measures to protect the organization from cyber threats
  • Assist with Configuring and managing firewalls, access controls, and conducted regular security audits
  • Assists in troubleshooting and maintaining network systems, ensuring high availability and performance
  • Delivered exceptional customer service, resolving diverse inquiries efficiently and effectively
  • Followed all company policies and procedures to deliver quality work for 12 consecutive years.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Conducted thorough research to identify trends and inform decision-making for business growth initiatives.

Help Desk Technician

Walmart
03.2008 - 02.2012
  • Provided basic end-user troubleshooting and desktop support.
  • Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem-solving.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services for 4 years.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Monitored systems in operation and quickly troubleshot errors.
  • Assisted with the implementation of new technology solutions, contributing to successful organizational growth.

Education

Associate of Applied Science in Information Technology & Networking - Network Systems Administration

DeVry University
Lisle, IL
11.2024

Associate of Applied Science -

DeVry University
Lisle, IL
06.2023

Skills

  • Microsoft Azure
  • AWS
  • Wireshark
  • Snort
  • Open SSL
  • Qualys
  • Tenable
  • Rapid7
  • Python
  • JavaScript
  • Windows
  • Linux
  • TCP/IP
  • DHCP
  • DNS
  • VLAN
  • LAN
  • WAN
  • VPN
  • Kali Linux
  • OWASP
  • Network Troubleshooting & Technical Support
  • LAN, WAN, and VPN Management
  • Server Infrastructure Management
  • Firewall Configuration & Cybersecurity
  • ERP System Management
  • F5 Load Balancer Administration - 1 year of experience
  • Problem Solving & Downtime Reduction
  • Customer Service & Team Collaboration
  • Microsoft Azure & AWS
  • Virtual Machines & Cloud Networking
  • Windows & Linux Operating Systems
  • Documentation & Technical Writing
  • Microsoft Office 365 Suite
  • Documentation Management
  • Advanced Communication
  • Management collaboration
  • Problem-Solving
  • Analytical Thinking
  • Data Analysis
  • Reliability
  • Idea Development and Brainstorming
  • Adaptability

Certification

  • CompTIA Security+
  • CompTIA CYSA+
  • CCNA (Cisco Certified Network Associate) - 3 years of experience
  • Certified Information Systems Auditor (CISA) (in progress

I'M NOT CERTIFIED YET BUT I TOOK THE COURSES.

Project Highlights

  • Smart Home Automation and Security System | CEIS 101, Designed and programmed a smart home system using Arduino IDE and Tinkercad., Integrated LEDs, ultrasonic sensors, and distance sensors to automate lighting and security functions., Conducted data analysis using Excel to evaluate system performance.
  • IoT Traffic Controller | CEIS 114, Developed an IoT-based traffic light controller using the ESP32 microcontroller and Arduino IDE., Implemented crosswalk and emergency buzzer functionalities to enhance pedestrian safety., Programmed and tested the system to ensure accurate operation of traffic signals.
  • Weather Data Analysis | CEIS 110, Utilized Python and Anaconda Spyder for software development and data analysis., Downloaded weather data into a database, queried data using SQL, and performed data cleansing., Created graphical models to analyze temperature and humidity trends over time.
  • Networking Fundamentals | NETW 191, Configured IPv4 addressing, performed connectivity tests, and created subnetting tables., Developed network diagrams using Microsoft Visio and ensured SOHO wireless network security., Implemented MAC filtering and configured wireless security settings to protect network access.
  • Cloud Computing | NETW 211, Deployed and managed virtual machines (VMs) in Microsoft Azure., Configured Azure VNets and subnets, conducted connectivity tests between VMs., Implemented Azure Network Security Groups (NSGs) and configured cloud storage solutions.
  • Fundamentals of Infrastructure Security | SEC290, Conducted intrusion analysis using Wireshark and implemented OpenSSL configurations., Tested and developed Snort rules for network intrusion detection., Performed live memory analysis and configured DMZ route tables.

Professional Development

  • Actively participated in IT security workshops and seminars.
  • Engaged in continuous learning to obtain a BS in Information Technology & networking and Cyber Security.


References

Available upon request

French

Fluent speaking and writing

Timeline

Member Service Assistant / Network Security Specialist

Costco Wholesale
05.2012 - Current

Help Desk Technician

Walmart
03.2008 - 02.2012

Associate of Applied Science in Information Technology & Networking - Network Systems Administration

DeVry University

Associate of Applied Science -

DeVry University
KOUADJE YANNICK MADOU