Christopher J. Smith
Shelby Township,MI
Summary
Self-motivated manager with a proven track record in leading diverse teams in dynamic environments. Well versed in recruitment, onboarding, and employee relations, alongside technical proficiency in HRIS systems. Successfully navigated organizational transitions, ensuring operational continuity and enhancing team performance.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Armed Security Officer
Henry Ford Macomb Hospital
Warren, Michigan
01.2024 - Current
- Use proactive non-violent verbal de-escalation skills to control volatile situations involving patients, staff, and visitors.
- Assists nursing staff with physical management/ restraint of patients as ordered by a physician.
- Proficient in the use of defensive tactics as approved by the MCOLES use of force continuum.
- Proficient in the use of firearms as approved by MCOLES.
- Taser X2 certified.
Sales Manager
Kroll International
Shelby Township, MI
03.2018 - 12.2023
- Managed Core, Firearms, and International sales divisions with eight Regional Account Managers and one International Account Manager, driving alignment and strategy across teams.
- Posted job openings, screened resumes, scheduled and conducteded interviews, conduct background checks, and led new hire orientation and training.
- Maintained accurate and confidential personnel files, updated HRIS databases, and processed employment contracts and employment offers.
- Assisted in employee benefits, processed leaves, tracked attendance, and assisted in payroll preparation.
- Acted as the first point of contact for staff, answering policy-related questions and helping resolve workplace concerns.
- Experience with MS Office Suite and familiarity with HRIS (Human Resources Information Systems) such as ADP and Paycor.
- Collaborated with upper management and executive teams to facilitate transition from office to remote work during Covid-19, ensuring operational continuity and team support.
Part Time Police Reserve Officer
Clay Township Police Department
Clay Township, MI
05.2001 - 05.2022
- Patrolled waterways of Clay Township as boat captain, ensuring safety and compliance with regulations.
- Patrolled special events to ensure public safety and coordinate with partners.
- Responded to spontaneous incidents and natural disasters as they occurred.
- Completed incident reports and processed departmental reports and forms accurately and efficiently.
Regional Account Manager
Kroll International
Shelby Township, MI
11.2016 - 03.2018
- Increased territory sales from 3.2 million to 4.1 million exceeding quota by 6% with a margin increase of 1.75% from 17.45% to 19.20%.
- Developed targeted marketing strategies for territory, enhancing brand visibility and customer acquisition.
- Sold organization's products in territory, driving customer engagement and satisfaction.
Security Sergeant
Beaumont Health System
Royal Oak, MI
04.2006 - 11.2016
- Led shift of 4-13 Security Officers, managing daily operations including response to emergency/non-emergency calls, assistance to service requests, handling unruly patients/visitors, and conducting weapons screening.
- Create and update departmental policies and procedures.
- Interview, hire and train employees.
- Create shift schedules, maintain shift payroll, coordinate departmental training.
- Supervise the Field Training Officer training.
- Served as security liaison officer during new hire orientation, delivering critical safety information to new hires to enhance workplace security awareness.
Marine Deputy
St. Clair County Sheriff’s Office
Port Huron, MI
05.2004 - 06.2010
- Oversaw marine division operations, ensuring compliance with safety regulations and effective resource management.
- Enhanced boating safety through education, law enforcement, environmental protection, emergency response, and port/border security initiatives.
- Protected and served residents and visitors on waterways of St. Clair County.
Education
Bachelor of Science - Business Administration, Human Resource Management
University of Phoenix
Phoenix, AZ03-2013
Associates of Applied Science - Law Enforcement
Macomb Community College
Clinton Township, MI12-2005
Skills
Recruitment
Onboarding
Employee Record Management
Benefits
Talent acquisition
Payroll Support
Employee Relations
Administrative Support
Technical Support
Certification
- ICISF- Critical Incident Stress Management (CISM) specializing in: Individual/Peer Support Crisis Intervention and Group Crisis Intervention
- Building Collaborative Work Teams
- Building Customer Loyalty
- Emotional Intelligence: Key to Effective Leadership
- Influencing: A Strategy for Change
Timeline
Armed Security Officer
Henry Ford Macomb Hospital
01.2024 - Current
Sales Manager
Kroll International
03.2018 - 12.2023
Regional Account Manager
Kroll International
11.2016 - 03.2018
Security Sergeant
Beaumont Health System
04.2006 - 11.2016
Marine Deputy
St. Clair County Sheriff’s Office
05.2004 - 06.2010
Part Time Police Reserve Officer
Clay Township Police Department
05.2001 - 05.2022
Bachelor of Science - Business Administration, Human Resource Management
University of Phoenix
Associates of Applied Science - Law Enforcement
Macomb Community College