Christopher Kataraia
Houston
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
Work History
Security,Dispatcher,Operations manager,truck drive
Bk transport LLC
Houston
01.2017 - 05.2026
- Monitored security systems and alarms for potential threats and incidents.
- Coordinated communication between drivers, security personnel, and management teams.
- Managed emergency response procedures to ensure safety of personnel and property.
- Responded promptly to emergency situations, such as medical emergencies or fires, dispatching appropriate personnel in a timely manner.
- Inspected and adjusted controls to regulate building systems such as air conditioning, furnaces or boilers.
- Assisted with access control by verifying visitors' identification and granting access as necessary.
- Collected pertinent information from callers to disseminate to responding units or agencies.
- Researched current trends in safety technology and recommended new equipment purchases when needed.
- Participated in ongoing professional development opportunities related to public safety topics.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Supervised team members, providing guidance and training for operational tasks.
- Monitored compliance with safety regulations and company policies during operations.
- Analyzed operational data to identify trends and inform decision-making processes.
- Led meetings to discuss operational challenges and strategize solutions with the team.
- Structured HR consulting services to support clients during organizational developments and changes.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Monitored progress by establishing plans, budgets and measuring results.
- Implemented successful business strategies to increase revenue and target new markets.
- Formed and sustained strategic relationships with clients.
- Responded promptly to safety concerns raised by staff or clients.
- Provided customer service assistance to guests visiting the property, answering questions about services or facilities available onsite.
- Investigated calls and complaints involving fire, theft, accident, and hazard reports.
- Coordinated with law enforcement agencies in response to reported crimes and other security-related incidents.
- Performed periodic background checks on existing employees as required by management.
- Collaborated with other departments, such as maintenance or housekeeping staff, regarding safety issues or changes that might affect security operations.
- Observed extensive closed-circuit televisions, fire alarm systems, panic alarm systems and intrusion alarms.
- Used radio, phone or computer to direct crews and other field units to appropriate sites.
- Advised supervisors regarding best practices for maintaining a safe work environment.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Developed and implemented operational procedures to ensure quality standards are met.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Responded to information requests from superiors, providing specific documentation.
- Documented incidents and prepared reports for internal review and compliance.
- Assisted in developing security policies to enhance operational efficiency.
- Maintained logs of all events occurring onsite, including any disturbances or criminal activity.
- Answered telephone calls to take messages, respond to questions and provide information during non-business hours.
- Communicated regularly with security personnel to ensure safety protocols were followed.
- Monitored CCTV surveillance systems and responded to alarms.
- Circulated among visitors, patrons or employees to preserve order and protect property.
- Developed standard operating procedures for responding to different types of emergencies.
- Mitigated business risks by working closely with staff members and assessing performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delegated work to staff, setting priorities and goals.
- Performed cost analysis for various projects to determine budget requirements.
Operations Manager,Dispatcher,Truck driver
Bukoba transport LLC
Houston
02.2006 - 05.2016
- Managed daily operations and logistics for efficient transport services.
- Coordinated vehicle maintenance to optimize fleet performance and safety.
- Oversaw staff scheduling to ensure adequate coverage and productivity.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Presented performance and productivity reports to supervisors.
Truck driver,warehouse operator
Swift Transportation Headquarters
Phoenix
05.2003 - 05.2005
- Operated long-haul trucks across varied routes and terrains.
- Conducted routine vehicle inspections to ensure safety compliance.
- Managed delivery schedules while maintaining efficient route planning.
- Maintained accurate logbooks for hours of service and mileage tracking.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Verified load against shipping papers to ensure accuracy of shipment.
- Loaded and unloaded cargo using forklifts or other material handling equipment.
- Reported all accidents or violations to management immediately upon occurrence.
Education
International Counselor Certificate - Christian Counseling
Instute of Christian Councelor
01.2010 - 05.2010
Security Level 1,2,3 - Security Lever 1,2,3
Initial Security Training Collage
05.2002 - 08.2002
Shipping And Port Management,Logistics - Freight Management,
Bandarin College
Dar Ee Salaam, Tz 02.1997 - 05.1998
Timeline
Security,Dispatcher,Operations manager,truck drive
Bk transport LLC
01.2017 - 05.2026
International Counselor Certificate - Christian Counseling
Instute of Christian Councelor
01.2010 - 05.2010
Operations Manager,Dispatcher,Truck driver
Bukoba transport LLC
02.2006 - 05.2016
Truck driver,warehouse operator
Swift Transportation Headquarters
05.2003 - 05.2005
Security Level 1,2,3 - Security Lever 1,2,3
Initial Security Training Collage
05.2002 - 08.2002
Shipping And Port Management,Logistics - Freight Management,
Bandarin College
02.1997 - 05.1998