Christopher Kaufman
Summary
Currently a Middle Office Senior Administrator with Vanguard, I am eager for the opportunity to use the expertise I have gained in the Wealth Management space and broaden my acumen through taking the next step in my professional career with your firm.
Overview
4
4
years of professional experience
Work History
Middle Office Senior Administrator
Vanguard National Trust Company
02.2025 - Current
- Respond to, researched and resolved issues from internal staff, external departments and client.
- Partner with financial advisors and trust advisors to execute and audit mutual fund and security trades for ultra high net worth client accounts
- Generate and review daily trade reports to ensure regulatory compliance and accuracy
- Manage proxy voting processes to ensure accurate and timely execution of votes
Onboarding and Account Transitions Senior Admin
Vanguard National Trust Company
10.2022 - 02.2025
- For personal trust ultra high net worth account transitions, served as a liaison between internal business partners and contra firms/banks to ensure excellent client service
- Served as a point of contact for request from contra firms and interested parties to gather or send required documentation that is necessary to complete client requests
- Used excellent time management and organizational skills to manage a book of business of 10-12 cases until case completion
- Leveraged my subject matter expertise to train new team members and upskill tenured team members on processes
- Led an initiative to create a service level driven metric guideline, which was new to the department and improved efficiency
- Led an initiative to improve communication between financial advisors, trust advisors and clients, which involved an increase in client contact in the account transition process
Team Leader - Internship
Vanguard
04.2024 - 10.2024
- Managed a diverse team of 10-12 phone agents and tailored individual coaching plans to achieve personal success
- Partner with contractor agency to gather and communicate phone agent feedback to ensure proper action is being taken regarding KPIs and behavior
- Led daily meetings, reviewing team performance and leading discussions on daily wins and opportunities
- Resolved elevated client issues to uphold five-star organization standards via written and oral communication
- Reported team performance, such as KPIs and client satisfaction survey data to senior leadership on a weekly basis
High Net Worth Client Case Consultant Sr Associate
Vanguard
04.2021 - 10.2022
- Assisted clients with an array of change of ownership requests through written and oral communication, living and due to death
- Assisted clients with onboarding and/or dissolving their retail trust account
- Gathered and interpreted appropriate documentation from attorneys/clients to ensure client's objectives are completed efficiently in good order
- Spoke with attorneys via written and oral communication to facilitate complex client account transitions
- Utilized time management skills to maintain a book of around 15-20 simultaneous client tasks until completion
Education
Bachelor of Science - Economics
West Chester University of Pennsylvania
West Chester, PA12-2019
Skills
- Leadership experience
- Project management experience
- Advent Moxy
- SEI Wealth Platform (SWP, ADE, PME)
- Multitasking/Managing a book of business
- Series 7 & 63 certification
Timeline
Middle Office Senior Administrator
Vanguard National Trust Company
02.2025 - Current
Team Leader - Internship
Vanguard
04.2024 - 10.2024
Onboarding and Account Transitions Senior Admin
Vanguard National Trust Company
10.2022 - 02.2025
High Net Worth Client Case Consultant Sr Associate
Vanguard
04.2021 - 10.2022
Bachelor of Science - Economics
West Chester University of Pennsylvania
Similar Profiles
Rita AfriyieRita Afriyie
Data Entry Officer at National Trust Holding Company (NTHC)Data Entry Officer at National Trust Holding Company (NTHC)
Jessica StriegelJessica Striegel
Mortgage Loan Originator at First National Bank And Trust CompanyMortgage Loan Originator at First National Bank And Trust Company
Krissy LeBaronKrissy LeBaron
Assistant Manager at Glens Falls National Bank And Trust CompanyAssistant Manager at Glens Falls National Bank And Trust Company
Priyamitra LoonkerPriyamitra Loonker
Senior Analyst, Listed Derivatives Middle Office (Goldman Sachs) at Delta CapitaSenior Analyst, Listed Derivatives Middle Office (Goldman Sachs) at Delta Capita
Sathiesh Kumar A.Sathiesh Kumar A.
Senior Analyst, Middle Office Operations at BNY International Operations PvtSenior Analyst, Middle Office Operations at BNY International Operations Pvt